Retail Store Operations Manager

23 hours ago


Lekki, Lagos, Nigeria Numero Group Full time

Job Summary

We are seeking a highly skilled and experienced Retail Store Operations Manager to lead our store team in delivering exceptional customer service, driving sales growth, and maintaining operational excellence.

Main Responsibilities:

  • Oversee all aspects of store operations, including customer service, sales, inventory management, and employee supervision.
  • Develop and implement strategies to drive sales growth, increase profitability, and achieve business objectives.
  • Evaluate and improve store processes to enhance efficiency and productivity.
  • Serve as a role model for excellent customer service standards and ensure employees meet these expectations.
  • Manage inventory levels, including ordering, receiving, and stocking merchandise.
  • Supervise, train, and develop store employees, including performance management and coaching.
  • Implement and maintain loss prevention strategies to minimize shrinkage and protect company assets.
  • Ensure a safe and healthy work environment, including compliance with relevant laws and regulations.

Requirements:

  • Bachelor's degree in Business, Retail Management, or related field.
  • Minimum 3-5 years of experience in retail management, preferably in a supermarket or grocery store environment.
  • Proven track record of driving sales growth, improving profitability, and delivering exceptional customer service.
  • Strong leadership, communication, and problem-solving skills.

Nice to Have:

  • Experience with inventory management software and retail technology.
  • Knowledge of food safety and handling regulations.
  • Certification in retail management or a related field.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing retail company.
  • Collaborative and supportive work environment.
  • Professional development and training opportunities.
  • Career advancement opportunities.

Working Conditions:

  • Fast-paced retail environment.
  • Frequent interaction with customers, employees, and suppliers.
  • Physical demands include standing, walking, and lifting.
  • Ability to work flexible hours, including evenings and weekends.


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