Ambitious Hospitality Leader

About the Role

We are seeking a seasoned professional to fill the position of Ambitious Hospitality Leader. This pivotal role requires an individual with a proven track record in delivering exceptional guest experiences and fostering a culture of excellence in hospitality.

The successful candidate will be responsible for overseeing and enhancing all aspects of the guest experience, from managing guest relations to ensuring consistency in service quality. They will work closely with various departments to streamline operations, address guest feedback, and implement strategies that align with our commitment to excellence.

Key Responsibilities

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• Act as the primary point of contact for guest inquiries, ensuring a seamless and positive experience.">
• Oversee and maintain high standards of service across all properties, ensuring alignment with company protocols.">
• Proactively monitor guest feedback, promptly addressing concerns with professionalism and efficiency.">
• Guide and train team members in exceptional service delivery, fostering a culture of continuous improvement.">
• Collaborate with internal departments to ensure seamless operations that enhance the guest experience.">
• Utilize OTA (Online Travel Agency) and property management systems to optimize occupancy and revenue.">
• Identify areas for improvement within guest services, implementing solutions to elevate guest satisfaction.">
• Build and nurture guest relationships to encourage loyalty and repeat visits.">

Qualifications and Experience:

Bachelor's degree or Equivalent in Hospitality Management, Business Administration, or a related field.

Minimum of 2 - 4 years of experience in guest service or experience management, ideally in a high-end hotel or hospitality setting.

Proven expertise in OTA systems and property management software.

Excellent interpersonal, leadership, and problem-solving skills.

A guest-focused mindset with a commitment to quality and service standards.

Demonstrated experience in revenue management and up-selling techniques.

Salary Range: $60,000 - $80,000 per year

This estimate is based on industry standards and may vary depending on location and other factors.

About IBIC Holdings

IBIC Holdings is a leading hospitality company committed to delivering exceptional guest experiences and fostering a culture of excellence in hospitality.

We value our employees and offer a competitive salary range, opportunities for growth and development, and a collaborative work environment.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter.

We look forward to reviewing your application.