Loan Product Specialist

5 days ago


Utako, Edo, Nigeria Kreditek Stride Limited Full time

Job Overview

Kreditek Stride Limited is seeking a skilled Front Desk Officer to join our team. As a Front Desk Officer, you will play a critical role in providing exceptional customer service and ensuring that customers receive timely and accurate information about our loan products and services.

About the Role

The ideal candidate will have a strong background in customer service and be able to effectively communicate with customers in person and over the phone. You will be responsible for answering customer inquiries, resolving issues, and providing information about our loan products and services.

Key Responsibilities

  • Answer customer calls and emails regarding loan applications, payments, account details, and general inquiries.
  • Greet customers in person and provide information on loan products and services.
  • Actively listen to customer concerns and identify potential issues.
  • Effectively communicate loan terms, conditions, and policies to customers.

Qualifications and Requirements

  • Bachelor's degree or HND qualification in a relevant field.
  • 1-2 years of working experience in a customer-facing role.
  • Strong verbal and written communication abilities to clearly explain loan terms and address customer concerns.
  • Proven ability to provide exceptional customer service.
  • Ability to maintain accuracy in data entry and record-keeping.

What We Offer

Kreditek Stride Limited offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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