Luxury Hotel Operations Manager

6 days ago


Lekki Phase, Nigeria IBIC Holdings Full time
About the Role

We are seeking a highly skilled and experienced Luxury Hotel Operations Manager to join our team at IBIC Holdings. As a key member of our operations team, you will be responsible for overseeing the daily activities on assigned floors, ensuring that all hotel rooms and public areas meet luxury standards.

Key Responsibilities:
  • Operational Excellence: Lead and manage the housekeeping team to maintain high-quality standards in guest rooms and public areas.
  • Team Development: Provide advanced training and mentorship to staff members, promoting a culture of excellence and continuous improvement.
  • Resource Management: Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence.
  • Guest Relations: Collaborate with Guest Relations and Front Office to ensure effective guest requests, special arrangements, and VIP requirements are managed.
Qualifications and Skills:
  • Bachelor's degree or equivalent in Hospitality Management, Business Administration, or related field (preferred).
  • Minimum 2-5 years' experience in hotel housekeeping or operations management with proven leadership experience in a high-end hotel or resort environment.
  • Advanced knowledge of hotel management, housekeeping standards, and luxury service protocols.
  • Exceptional leadership, communication, conflict resolution, and guest service skills.
  • Strategic thinking and decision-making ability with a focus on operational efficiency and excellence.
  • Deep commitment to understanding and exceeding guest expectations.
Salary and Benefits:

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications. Our company offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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