Hotel Floor Operations Manager

1 week ago

Lekki Phase, Nigeria IBIC Holdings Full time
Job Summary

The Hotel Floor Supervisor is a key leadership role responsible for overseeing the daily operations of assigned floors at IBIC Holdings. This position demands a seasoned professional with significant experience in hotel management and housekeeping, who can lead a team to uphold and elevate the hotel's luxury standards.

Key Responsibilities
  1. Operational Leadership and Quality Assurance
  • Lead and oversee the housekeeping team to ensure that rooms and public areas consistently meet luxury hotel standards.
  • Develop, implement, and maintain SOPs (Standard Operating Procedures) for housekeeping operations, ensuring compliance with brand standards and regulatory requirements.
  • Conduct high-level inspections of guest rooms and public spaces, identifying areas for improvement and implementing corrective actions.
Team Management and Development
  • Provide advanced training and mentorship to the housekeeping staff, promoting a culture of excellence, accountability, and continuous improvement.
  • Act as a senior authority on all operational matters, handling escalations, managing conflict resolution, and supporting team members with complex tasks.
  • Evaluate team performance and implement development plans to ensure high staff engagement and retention.
Strategic Resource and Inventory Management
  • Oversee the management of housekeeping supplies, equipment, and amenities, optimizing inventory control and budget adherence.
  • Forecast resource needs based on hotel occupancy and special events, ensuring adequate staffing and supply availability.
Guest Relations and Service Excellence
  • Collaborate with Guest Relations and Front Office to ensure guest requests, special arrangements, and VIP requirements are managed effectively.
  • Engage with guests directly to resolve issues and gather feedback, using insights to enhance the guest experience and inform operational improvements.
Health, Safety, and Compliance
  • Ensure all housekeeping activities comply with health and safety standards, managing inspections, risk assessments, and safety audits.
  • Promote best practices for handling chemicals, equipment, and waste management in line with environmental and safety guidelines.
Operational Reporting and Continuous Improvement
  • Prepare detailed operational reports, identifying trends, challenges, and opportunities for efficiency.
  • Lead initiatives to enhance operational standards, reduce costs, and improve guest satisfaction through innovation and staff training.

Requirements

  • Bachelor's degree or Equivalent in Hospitality Management, Business Administration, or a related field preferred.
  • Certifications in Housekeeping Management or similar disciplines are an advantage.
  • Minimum of 2 - 5 years in hotel housekeeping or operations management with proven leadership experience in a high-end hotel or resort environment.
  • Advanced knowledge of hotel management, housekeeping standards, and luxury service protocols.
  • Strong leadership and team development capabilities, with experience managing large teams.
  • Exceptional communication, conflict resolution, and guest service skills.
  • Proficient in hospitality software, housekeeping systems, and Microsoft Office Suite.
  • Strategic thinking and decision-making ability, with a focus on operational efficiency and excellence.
  • Deep commitment to understanding and exceeding guest expectations.
  • Skilled in identifying and implementing process improvements and cost-saving measures.
  • Ability to effectively handle emergencies and operational disruptions, ensuring guest satisfaction and team safety.
  • Continuously seeks new methods for enhancing service delivery and operational efficiency.

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