Front Desk Representative

1 week ago


Lekki Phase, Nigeria RICMOF INTEGRATED SERVICES LIMITED Full time
Job Summary

The Front Desk Agent plays a vital role in providing exceptional service to our guests. This includes checking guests in and out, distributing room keys, and processing payments for hotel services. Additionally, the Front Desk Agent provides information about our hotel, available rooms, rates, and amenities to ensure guests have a comfortable stay. The Front Desk Agent also responds to client complaints in a timely and professional manner, maintaining a high level of customer satisfaction.

Key Responsibilities
  • Check guests in and out, distributing room keys as needed
  • Process payments for hotel services, including room charges and incidentals
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to client complaints in a timely and professional manner
  • Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs


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