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Customer Acquisition and Retention Officer

3 weeks ago

Abuja, FCT, Nigeria Trident Microfinance Bank Full time

About Trident Microfinance Bank

We are a leading microfinance bank committed to providing innovative financial solutions to individuals and small businesses. Our mission is to empower our customers by offering accessible and affordable financial services.

Job Description

The Deposit Mobilization Officer will play a critical role in promoting our deposit products and services, building strong relationships with clients, and ensuring satisfactory service delivery. Key responsibilities include:

  1. Building relationships with clients to promote and engage our deposit products and services.
  2. Ensuring satisfactory service delivery to all customers, including prompt resolution of issues and concerns.
  3. Generating sales leads to expand our customer base and identify new business opportunities.
  4. Adhering to standard operating procedures and guidelines to ensure compliance and quality service delivery.
  5. Achieving established performance targets within the specified timeframe.

Requirements

  • Bachelor's degree in a related field (e.g., Banking, Finance, Business Administration) or equivalent experience.
  • Prior experience as a Deposit Mobilization Officer in a financial institution.
  • Excellent verbal and written communication skills.
  • Strong negotiation and interpersonal skills.