Process Optimization Expert

1 day ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time
Process Optimization Expert Job Description

We are seeking an experienced Process Optimization Expert to join our team at ITC WORLDWIDE. In this role, you will be responsible for designing and implementing process improvements to drive business efficiency and effectiveness.

About the Role:

  • Develop and implement process improvement initiatives to reduce costs, increase productivity, and enhance customer satisfaction.
  • Collaborate with cross-functional teams to identify areas for process improvement and develop solutions.
  • Design and implement reports and dashboards to provide insights and recommendations to senior management.

Responsibilities:

  • Coordinate partner sales initiatives including collaboration with different stakeholders (Marketing, CSD, Sales, RevOps) to optimize pipeline impact and coverage when selling with or through partners.
  • Monitor relevant critical metrics and prepare relevant analysis to support senior management decision making, driving visibility and insight into the Managed IT / IT Service & Support business and the actions required to improve.
  • Support business scalability through initiatives such as simplification and standardization of business processes.

Requirements:

  • 5+ years experience in GTM Sales Planning
  • 5+ years experience in Business Process Design
  • 5+ years Microsoft Stack experience


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