Immigration Case Coordinator

2 days ago

Lagos, Lagos, Nigeria Kisha Immigration Full time
About the Role

Kisha Immigration seeks an Immigration Case Coordinator to join our team. As a key member, you will play a crucial role in supporting the success of our clients by ensuring seamless case management and providing exceptional customer service.

Main Responsibilities:
  • Client Communication and Support
    • Serve as the main point of contact for clients, responding to their inquiries and concerns regarding immigration procedures.
    • Maintain professional and empathetic communication with clients throughout the application process.
  • Documentation Review and Preparation
    • Assist in reviewing and preparing visa applications to ensure accuracy and completeness.
    • Verify supporting documents, including marriage certificates, financial records, and proof of relationships.
    • Evaluate documentation to ensure compliance with immigration laws and update it accordingly.
    • Draft and review submission letters and Statements of Purpose (SOPs) to support client applications.
    • Prepare, proofread, and edit contracts and drafts related to immigration processes.
  • Immigration Law Research and Compliance
    • Research and stay updated on immigration policies, work permit renewals, and visa requirements.
    • Assist with preparing legal documents such as affidavits, appeals, and case summaries.
    • Ensure compliance with immigration laws and industry regulations.
    • Maintain strict confidentiality and ethical standards when handling sensitive client information.
  • Case Progress Updates and Follow-ups
    • Monitor ongoing cases, follow up with clients, and update them on application progress.
    • Identify potential challenges in client applications and provide proactive solutions.
    • Oversee the smooth day-to-day operations and ensure effective communication within the team.
  • Team Collaboration and Process Improvement
    • Contribute to the improvement of immigration support processes by suggesting workflow enhancements.
    • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure competitiveness and compliance.
    • Develop strategic goals for the team and ensure that business growth objectives are met.
    • Collaborate with the Sales/Marketing team to ensure effective service delivery.
    Requirements:
    • Bachelor's degree in Law, Immigration Studies, Business Administration, or a related field.
    • At least 2 years of legal practice experience, post Bar.
    • Prior experience in immigration consultancy, legal support, or client services.
    • Strong knowledge of immigration laws and case management systems.
    • Excellent communication and interpersonal skills.
    • High level of attention to detail and organizational skills.
    • Ability to handle confidential information with discretion and professionalism.
    • Proficiency in using legal research databases and document management software.
    • Ability to multitask and manage deadlines effectively.
    • Advanced-level proficiency in English and at least one Nigerian local language.

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