Assurance Quality Expert

5 days ago


Ikeja, Lagos, Nigeria BEST SERVICE RAYA Full time
Main Responsibilities
  • Quality Protocols and Processes: Implement, maintain, and enhance quality protocols and processes to ensure seamless delivery of services.
  • Regulatory Compliance: Evaluate regulatory compliance with company policies and industry best practices to prevent any potential issues.
  • SOPs and Testing: Update Standard Operating Procedures (SOPs) as needed and conduct regular testing, inspection, and monitoring of Operations.
  • Analysis and Reporting: Analyze the root cause of service quality issues and develop corrective actions, generate reports summarizing quality metrics and trends, and document customer complaints for improvement insights.
Key Qualifications
  • Awareness of Quality Standards: Strong knowledge of quality standards and methodologies such as ISO 9001, Lean, Six Sigma.
  • Interpersonal Skills: Excellent attention to detail, problem-solving skills, analytical abilities, and good interpersonal skills to work collaboratively with cross-functional teams.
  • Language Skills: Proficient English language skills for effective communication.


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