E-commerce Director

E-commerce Director at SMARTIE MARKETING AND MEDIIA

We are a cutting-edge marketing and media company dedicated to innovative e-commerce solutions. Our goal is to drive revenue growth, increase market share, and deliver exceptional customer experiences.

• Strategy and Planning: Develop and execute comprehensive e-commerce strategies to boost revenue and expand our market presence. Conduct in-depth market research and analyze industry trends to identify opportunities and threats.
• Operations and Management: Oversee the daily operations of our e-commerce business, including order fulfillment, customer service, and inventory management. Lead and manage a team of skilled e-commerce professionals, including marketing, merchandising, and operations staff.
• Revenue Growth and Marketing: Create and implement targeted marketing strategies to drive traffic, conversion, and revenue growth. Collaborate with the marketing team to develop and execute campaigns across multiple channels, including social media, email, and paid advertising.
• Customer Experience and Service: Develop and implement initiatives to enhance customer satisfaction and loyalty. Work closely with the customer service team to resolve customer complaints and improve overall customer experience.
• Technology and Infrastructure: Oversee the development and maintenance of our e-commerce platforms, including website, mobile app, and backend systems. Ensure seamless integration of e-commerce systems with other business systems.