
Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Officer to join Embassy Dry-Cleaning & Laundry Services Ltd at our Lagos metropolitan area location.
Main Responsibilities:- Welcome and assist customers professionally at the reception area.
- Effectively handle customer inquiries, complaints, and service requests.
- Maintain accurate records of orders, pickups, and deliveries.
- Provide customers with timely updates on service timelines and address their concerns promptly.
- Manage incoming calls and emails while ensuring excellent communication skills.
- Collaborate with the operations team to ensure timely and quality service delivery.
- Promote company services and upsell additional offerings when appropriate.
- Maintain a clean and organized reception area to enhance the customer experience.
- OND/HND or equivalent qualification.
- Prior experience in customer service or a similar role (experience in the laundry industry is an advantage).
- Excellent communication and interpersonal skills.
- Able to multitask and work efficiently under pressure.
- Professional appearance and demeanor.
- Familiarity with basic computer applications (e.g., Microsoft Office).
- Residency in Lagos metropolitan areas for easy commute.
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