IT Infrastructure Specialist

We are seeking a highly skilled IT Infrastructure Specialist to oversee and manage the organization's technology infrastructure. The ideal candidate will be responsible for maintaining systems, troubleshooting technical issues, and ensuring the smooth operation of IT services.

This role requires a combination of technical expertise, problem-solving abilities, and excellent communication skills.

• Install, configure, and maintain hardware, software, and network systems.
• Provide technical support to employees, troubleshooting issues with computers, software, and peripherals.
• Monitor system performance and resolve issues to minimize downtime.
• Maintain and secure the organization's LAN/WAN, internet, and intranet systems.
• Configure and troubleshoot routers, switches, and firewalls.
• Implement network security measures to protect data and systems.
• Perform regular data backups and ensure data recovery procedures are in place.
• Manage user accounts and permissions to maintain security and access control.
• Implement antivirus and other cybersecurity measures to safeguard IT systems.
• Assist in planning and upgrading IT systems to support business growth.
• Evaluate new technologies and recommend suitable solutions to improve efficiency.
• Oversee procurement and inventory of IT hardware and software.
• Install, update, and support business applications and operating systems.
• Train staff on new software and provide ongoing support as needed.
• Customize applications to meet specific business needs when required.
• Maintain detailed records of IT infrastructure, configurations, and troubleshooting activities.
• Prepare reports on system performance, incidents, and IT project progress.
• Manage cloud-based platforms and services, including email, file sharing, and backup solutions.
• Assist with the integration of digital tools and platforms into daily operations.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support, network administration, or a similar role.
• Proficiency in operating systems (Windows, Linux, macOS) and common software applications.
• Hands-on experience with networking tools and protocols (e.g., TCP/IP, DNS, VPN).
• Knowledge of cybersecurity principles and best practices.
• Familiarity with cloud platforms such as AWS, Azure, or Google Workspace is a plus.
• Strong problem-solving and analytical abilities.
• Excellent communication skills for explaining technical issues to non-technical staff.
• Ability to work independently and manage multiple tasks effectively.