Relationships and Engagement Specialist

5 days ago

Maryland, Nigeria Madeforman clothing company Full time
Job Description

The Customer Relationship Officer will be responsible for managing customer relationships and ensuring seamless communication across all channels. This includes responding to customer inquiries, resolving issues, and providing feedback in a professional manner.

Main Responsibilities:
  1. Develop and Maintain Relationships: Build and maintain strong relationships with clients to enhance customer loyalty and satisfaction.
  2. Process Orders and Provide Support: Handle order processing, follow-ups, and after-sales support to ensure customer satisfaction.
  3. Engage with Customers on Social Media: Oversee and manage social media engagements, responding promptly to messages, comments, and inquiries.
  4. Create Engaging Content: Develop creative social media content to promote the brand and engage customers.
  5. Manage Customer Data: Maintain an updated customer database and generate periodic reports on customer interactions.
Benefits of Working with Us

As a Customer Relationship Officer at Madeforman clothing company, you will have the opportunity to work in a dynamic environment that values customer satisfaction and engagement. You will also have access to ongoing training and development opportunities to help you grow your career.

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