Microsoft Teams Voice

Microsoft Teams Voice & Calling SpecialistCompany: M365ConsultLocation: RemoteAbout M365ConsultM365Consult is a fast-growing European startup specializing in Microsoft solutions, with a strong emphasis on innovation, collaboration, and building a recognizable digital brand. The team looks for motivated professionals who want to grow while helping design modern communication infrastructures for a Microsoft-focused environment.Role OverviewM365Consult is seeking an experienced Microsoft Teams Voice & Calling Specialist to design and operate a cost-effective, scalable, AI-powered calling solution for sales outreach and customer engagement. The role focuses on building an affordable alternative to standard Microsoft Calling Plans by combining Microsoft Teams Phone System with third-party VoIP providers, while enabling call recording, AI transcription/summaries, and global landline number management.Key Responsibilities1. Cost-Optimized Voice & Calling SetupIdentify and integrate cost-effective third‑party VoIP providers instead of relying solely on Microsoft Teams Calling Plans.Configure Microsoft Teams Phone System with Direct Routing or SIP trunking to support affordable international and domestic calls.Research, purchase, and manage landline numbers across multiple regions for outreach campaigns.Ensure the chosen solution is scalable, flexible, and resilient.2. Outreach & AI-Powered EnhancementsImplement a highly scalable calling system tailored for high‑volume outreach campaigns.Configure automatic call recording and secure storage.Set up AI-generated call transcriptions, summaries, and insights to improve follow-up quality and CRM updates.Ensure recorded calls and transcripts integrate seamlessly with CRM tools such as Salesforce, HubSpot, and Dynamics 365.3. Call Flow & Auto AttendantsDesign Auto Attendants (IVR), Call Queues, and business-hours routing for efficient inbound handling.Optimize call workflows to maximize agent productivity and minimize dropped or missed calls.Implement escalation paths for missed or high-priority calls.4. Security, Compliance & Quality MonitoringEnsure calling and recording practices comply with GDPR, HIPAA, and applicable telecom regulations.Configure secure storage and access controls for recordings and transcripts.Use Call Quality Dashboard (CQD) and related tooling to monitor and improve voice quality and reliability.5. CRM & Business App IntegrationIntegrate Teams Calling and/or alternative VoIP platforms with CRM and other business systems.Automate call logging, transcript storage, and AI insights to support sales and account management workflows.Provide dashboards and reports covering call activity, engagement rates, and lead-conversion trends.6. Administration & Number ManagementPurchase, port, and manage landline numbers in multiple geographies.Coordinate with telecom carriers for provisioning, routing, and troubleshooting.Maintain an up‑to‑date inventory of phone numbers, routing policies, and cost structures.Qualifications & Skills3+ years of experience in Microsoft Teams Voice, VoIP, and telephony solutions.Strong hands‑on expertise with Microsoft Teams Phone System, Direct Routing, and SIP trunking.Practical experience with third-party VoIP providers (e.g., Twilio, Zoom Phone, RingCentral, 8x8, Vonage, Dialpad, Aircall).Proven ability to design cost‑efficient calling solutions without compromising voice quality.Familiarity with AI transcription services (e.g., Otter.ai, Microsoft Copilot, Fireflies.ai).Experience in landline number procurement, porting, and telecom administration.Solid understanding of VoIP security, compliance, and call‑recording regulations.Experience integrating telephony with CRM and business applications (Salesforce, HubSpot, Microsoft Dynamics).PowerShell scripting and Microsoft Graph API knowledge is a plus.Certifications such as Microsoft Teams Voice Engineer (MS‑720) are highly preferred.BenefitsCompetitive salary and benefits package.Opportunity to work with a forward‑thinking, AI‑driven team.Strong professional development and growth prospects.Flexible, remote-friendly work environment.Why Join M365Consult?Help build an innovative, AI‑powered sales outreach and communication system.Take a central role in the company’s digital transformation journey.Join a culture that values experimentation, automation, and smart scaling.How to ApplySend your CV and a cover letter detailing your experience with Microsoft Teams Voice, VoIP, and AI‑assisted calling solutions, including examples of systems you have designed or optimized.