Country Operations Manager

6 days ago

Lagos, Lagos, Nigeria Jobs Pitches Full time ₦4,000,000 - ₦8,000,000 per year

Job Title: Country Operations Coordinator

Department: Operations – Nigeria

Location: Nigeria

Job Purpose (Summary)

The Head, Country Operations Coordinator provides strategic and hands-on leadership across all operational centers within Nigeria. The role ensures seamless execution of day-to-day activities, including scheduling, rosters, operational readiness, and real-time coordination, to enhance efficiency, throughput, and patient experience. This position collaborates closely with the Clinical Quality & Safety Officer (CQSO) to align operations with clinical and safety standards—without authoring clinical policy.

Key Responsibilities

  1. Scheduling, Rosters & Templates

Design, maintain, and standardize country-wide slot templates, session lengths, and overbooking rules.

Develop and publish daily and weekly rosters, proactively addressing staffing gaps and arranging locum or float coverage.

  1. Daily Flow & Execution

Conduct daily operational readiness checks to ensure smooth start-of-day processes.

Oversee referral boards, waiting lists, and live rescheduling to optimize patient flow.

  1. Downtime & Operational Readiness

Support the launch of new centers and services, conducting readiness assessments and stabilization activities.

  1. Data, Reporting & Communication

Validate key operational metrics such as utilization rates, on-time starts, cancellations, and no-shows.

Maintain consistency in data definitions and operational reporting across all centers.

Prepare and present comprehensive country operations packs, including SLA and throughput dashboards.

Track and communicate action plans, escalation outcomes, and performance improvement initiatives.

Foster transparent and timely communication between center operations and senior management.

Qualifications

Education:

Bachelor's Degree in Business Administration, Health Administration, Operations Management, or related discipline.

Advanced degree or relevant certification (e.g., Lean Six Sigma, PMP, Healthcare Operations) is an added advantage.

Experience:

Minimum of 5 years' experience in healthcare operations, scheduling, or process management (oncology or high-acuity environment preferred).

Proven experience in managing multi-site operations, rostering, and real-time command center coordination.

Technical Skills:

Proficiency in Microsoft Office Suite or Google Workspace, especially Excel/Sheets (Pivot Tables, VLOOKUPs, and data visualization).

Working knowledge of EMR, EHR, or scheduling systems, and experience using analytics dashboards for decision-making.

Core Competencies / Soft Skills

Strong execution discipline with the ability to manage queues and workflows under pressure.

Excellent communication and stakeholder coordination—clear, structured, and assertive.

Qualified candidates should send their CVs to using the job title and location as the subject of the email

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