Call Centre Representative

1 week ago

Lagos, Lagos, Nigeria Tribest Corporate Support Limited Full time
  • The Call Centre Representative will serve as the first point of contact for customers, handling inquiries, complaints, and service requests with professionalism and efficiency.
  • This role requires excellent communication skills and a deep understanding of customer service principles to ensure a positive experience for every caller.

Key Responsibilities

Customer Interaction:

  • Handle a high volume of inbound and outbound calls in a timely manner.
  • Answer customer questions, provide information, and resolve issues with a focus on first-call resolution.
  • Escalate complex problems to the appropriate department or team lead when necessary.
  • Maintain a polite, empathetic, and professional tone at all times.

Data Management and Reporting:

  • Accurately document all customer interactions, including details of inquiries, comments, and complaints.
  • Update customer information and records in the company database.
  • Generate and submit daily or weekly reports on call volume, service issues, and customer feedback.

Product and Service Knowledge:

  • Maintain a comprehensive understanding of the company's products, services, and policies.
  • Continuously update knowledge to stay informed of any changes or new offerings.
  • Proactively identify customer needs and suggest appropriate products or services.

Qualifications and Requirements

  • A minimum of a Higher National Diploma or its equivalent is required.
  • Proven experience in a call centre or a customer service role is highly preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using call centre software and CRM systems.
  • Ability to multitask and perform well under pressure in a fast-paced environment.

Salary

N200,000 / month

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