Call Centre Agent

5 days ago

Lagos, Lagos, Nigeria Kennedy Consulting Full time

Job Summary

The Customer Care Associate is responsible for engaging with customers, advocating on their behalf, and driving customer retention. This role ensures proactive communication, effective complaint management, and overall customer satisfaction through timely interventions and relationship management.

Key Responsibilities

  • Engage with customers through calls, visits, and surveys to drive retention and satisfaction.
  • Track and manage customer complaints, fault tickets, and recurring issues to provide timely resolutions.
  • Monitor abandoned calls and follow up to ensure service quality.
  • Provide proactive updates on outages, industry trends, and advisory information to customers.
  • Prepare daily, weekly, and monthly reports on customer interactions, retention activities, and complaint trends.
  • Participate in service review meetings to support continuous improvement initiatives.

Requirements & Qualifications

  • Prior experience in a contact center or customer care environment.
  • Strong communication and interpersonal skills.
  • Customer-focused, proactive, and result-oriented.
  • Ability to analyze trends and provide actionable insights.
  • Basic reporting and MS Office skills.

Job Type: Full-time

Pay: ₦115,000.00 per month

Application Question(s):

  • Do you have your Linkedin Link Attached to your CV

Work Location: In person

  • Call Centre Agent

    2 weeks ago

    Lagos, Lagos, Nigeria Lead Enterprise Support Services Full time

    Lead ESC LtdFull TimeAlausa, Lagos , 100001Lagos15/12/2025 - 31/01/2026 Customer Service - Healthcare/ PharmaceuticalJob Position: Call Centre AgentJob Location: Lagos, AlausaJob Type: Full TimeJob Field: OperationsReporting To: Supervisor/ManagerAn established Health Maintenance Organization to provide end to end communication as an outbound and inbound...

  • Call Centre Agent

    3 days ago

    Lagos, Lagos, Nigeria HDT Nigeria Limited Full time

    Job summaryA Call Center Agent is responsible for handling inbound and outbound calls, providing excellent customer service, addressing inquiries, resolving complaints, and ensuring customer satisfaction. The agent serves as the first point of contact between the company and its customers.Min Qualification: OND Experience Level: Entry level Experience...

  • Contact Centre Agent

    3 days ago

    Lagos, Lagos, Nigeria Outsource Nigeria Full time

    The Contact Centre Agent is responsible for handling inbound and/or outbound customer interactions across multiple channels (calls, email, chat, social media).The role ensures excellent customer service, accurate information delivery, and effective issue resolution, while maintaining professionalism and adherence to company standards.Key...

  • Call Centre Representative

    1 week ago

    Lagos, Lagos, Nigeria Tribest Corporate Support Limited Full time

    The Call Centre Representative will serve as the first point of contact for customers, handling inquiries, complaints, and service requests with professionalism and efficiency.This role requires excellent communication skills and a deep understanding of customer service principles to ensure a positive experience for every caller.Key ResponsibilitiesCustomer...

  • Call Centre Executive

    2 weeks ago

    Lagos, Lagos, Nigeria 7treads Consults Full time

    7treads Consults, a consultancy/recruitment services company, is recruiting to fill the position below:Job Position: Call Centre Executive (Telesales)Job Location: Ikeja, LagosEmployment Type: Full-timeResponsibilitiesCalling existing and potential customers to persuade them to purchase company products and services.Accurately recording details of customers'...

  • Call Center Agent

    5 days ago

    Lagos, Lagos, Nigeria Apothems Nigeria Limited Full time

    Job summaryWe are seeking a dedicated and customer-oriented Call Center Agent to join our team. The Call Center Agent will serve as the first point of contact for customers, handling inquiries, resolving issues, and providing accurate information about our products and services.Min Qualification: OND Experience Level: No Experience Experience Length: No...

  • Contact Centre Officer

    5 days ago

    Lagos, Lagos, Nigeria Lekki Gardens Estates Limited Full time

    Job summaryThe Contact Centre Agent handles inbound and outbound customer interactions via phone calls, WhatsApp, and emails. The role focuses on resolving enquiries promptly, providing accurate information, documenting interactions, and ensuring a positive customer experience in line with service standards.Min Qualification: HND Experience Level: Mid level...

  • Call Center Agent

    1 week ago

    Lagos, Lagos, Nigeria Bboxx Limited Full time

    Bboxx Energy Access Nigeria Limited is data-driven super platform, transforming lives and unlocking potential by connecting consumers and deploying innovative products across Africa.We are recruiting to fill the position below: Job Position: Call Center AgentJob Location: Alausa / Ikeja, LagosEmployment Type: HybridIndustry: Energy International...

  • Call Center Agent

    5 days ago

    Lagos, Lagos, Nigeria Synergy Nigeria Ltd Full time

    Job summaryA Call Center Agent is responsible for handling inbound and/or outbound customer calls, providing information, resolving issues, and ensuring a high level of customer satisfaction.Min Qualification: OND Experience Level: Entry level Experience Length: No Experience/Less than 1 yearJob descriptions & requirementsResponsibilities:Answer incoming...

  • Call Center Agent

    5 days ago

    Lagos, Lagos, Nigeria Skyline International Tourism & Hospitality Full time

    Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest-growing F&B...