Call Back Agent( Call Centre)
6 days ago
JOB VACANCY: CALL BACK AGENT (CALL CENTRE)
Company: MetroHealth HMO Ltd
Location: Lagos Island
MetroHealth HMO Ltd is hiring a proactive and customer-focused Call Back Agent to support our Call Centre operations. The successful candidate will make follow-up calls, assist customers with inquiries, and ensure a seamless service experience.
Key Responsibilities
• Make timely call-back calls to customers and clients.
• Record and update customer information accurately.
• Resolve customer inquiries or escalate issues when necessary.
• Maintain excellent communication and service standards.
• Follow established scripts, guidelines, and call procedures.
Requirements
• HND / B.Sc. in any relevant discipline.
• Strong communication and interpersonal skills.
• Excellent telephone etiquette and fluency in English.
• Ability to work under pressure and meet call KPIs.
• Previous call centre or customer service experience is an added advantage.
How to Apply
Interested and qualified applicants should send their CV to:
Subject Line: Application – Call Back Agent
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