Call Centre Agent

21 hours ago

Lagos, Lagos, Nigeria ConSol Limited Full time
  • We are seeking a proactive and articulate Customer Service Representative to join our team.
  • The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries via phone calls, emails, social media, and in-person interactions.
  • Maintain a professional, positive, and customer-focused attitude at all times.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently and escalate issues when necessary.
  • Maintain records of customer interactions, feedback, and transactions.
  • Follow up on customer requests to ensure timely resolution.
  • Support the sales and operations team with customer-related tasks.
  • Ensure compliance with company procedures and service standards.

Requirements

  • OND / HND / B.Sc in any discipline.
  • 0–3years of experience in customer service or related role.
  • NYSC members can apply.
  • Must reside within Mushin, Oshodi, Ilupeju, or Gbagada axis for proximity to work.
  • Excellent communication and interpersonal skills.
  • Clear diction and eloquence are essential.
  • Ability to multitask, stay organized, and work under pressure.
  • Basic computer proficiency (Microsoft Office & internet usage).
  • Strong problem-solving skills and attention to detail
  • Preferably, candidates residing within Mushin, Oshodi, Ilupeju or Gbagada axis, Lagos

Preferred Skills:

  • Good telephone etiquette.
  • Ability to handle difficult customers with patience.
  • Willingness to learn and adapt in a fast-paced environment.

Method of Application

Interested and qualified candidates should send their CV to: .comusing "Customer Service– Your Name" as the subject of the email.

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