Customer Success

2 weeks ago

Lagos, Lagos, Nigeria Rila Investment Ltd Rila Solar Full time

RILA Investment Limited | RILA Solar is in search of a

Customer Success & Operations Coordinator

. The person will take full ownership of the company's support services and the processes involved pre- and post- system installation. The core focus will be to foster a customer centric approach in the day-to-day activities of RILA Solar. Good communication skills in relationship building, creating personalized experiences for customers, timely response to all enquiries, troubleshoot problems, swift complaint resolution and a positive growth mindset. The role requires the person to share the vision of the company, a keen interest in renewable (solar) energy, finance options, advancement in technology, up to date knowledge of company regulations and government regulations of the state/country.

Remuneration :

Negotiable

Benefits:

HMO Cover, Professional Training, Business Travel,

Location:

Lekki 1, Lagos

Contract:

Full Time

Application Deadline:

12
th

of January 2026

EMAIL CV TO

Applicants, the subject of your email should be vacant role listed.

Responsibilities:

CUSTOMER RELATIONSHIP MANAGEMENT | LOGISTICS AND DEPLOYMENT | INVENTORY MANAGEMENT

  • Timely response and effective 1st level technical support to all open channels of communication with end clients.
  • Detailed log of all customer enquiries.
  • Manage the client database (pre and post installation).
  • Provide technical information in a concise, clear and user-friendly way.
  • Keep customers informed throughout the issue resolution process with updates on progress, expected timelines, and any potential obstacles.
  • Leverage on business tools to access customer data and product performance.
  • Educate potential and existing customers on solar energy solutions and ways to save money.
  • Confidently discuss options and close sales contracts.
  • Digital sales and marketing
  • Ensure timely and effective closure of customer issues within the service level agreement.
  • Customer centric approach: Advocate for the customer to ensure the customers needs are met with satisfaction.
  • Establish and develop relationships with clients.
  • Develop and deliver proposals and presentations on solar energy services to potential new clients.
  • Coordinate, dispatch and optimize deliver routes.
  • Monitor critical components.
  • Conduct inventory audits.

Skills and Qualifications | Distinguishing Characteristics

  • Basic database management skills.
  • Multitasker
  • Ability to do routine analysis and solve problems.
  • Ability to prepare routine administrative paperwork.
  • Proficiency in customer relationship systems, social media (SM) management, SM design tools and MS office suite (MS Word, MS Excel)
  • Good Knowledge of RILA SOLAR products and services
  • Two to Four- year degree and/or relevant certifications is a plus (OND, HND, BSc.)
  • Prior knowledge of Customer Account Management, Sales, Marketing, Solar Energy, Customer/Technical Support.
  • Customer-centric, friendly, and self-motivated attitude
  • Superb communication abilities both written and orally, with customers and staff
  • Highly persuasive, self-disciplined and honest work ethic
  • Confident in direct communication with consumers
  • Effective time-management, written communication, and interpersonal skills
  • Empathy and patience in dealing with customer concerns or complaints.
  • Strong problem-solving skills in conflict resolution.
  • Negotiation skills
  • Excellent organizational (General Business Administration) and Multitasking skills.
  • A team-oriented person
  • Flexibility to adapt to changing priorities and business needs.

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