Customer Success Associate

Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are seeking a Customer Success Associate to join our Lagos team. You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels. The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.

As a Customer Success Associate, you will do the following:

• Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
• Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
• Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
• Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
• Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.

Requirements

• Bachelor's degree in Business, Communications, or related field.
• 1–2 years' experience in customer success, account management, or a client-facing role.
• Familiarity with CRM tools and basic data analysis.
• Strong written and verbal communication skills.
• Ability to build rapport, manage multiple customer interactions, and resolve concerns.
• Negotiation and problem-solving skills with a customer-first mindset.
• Based in Lagos with flexibility to work in a hybrid setup.

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here's what you'll enjoy:

• Competitive Salary and Benefits
  We offer a salary that's benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.