Technical Assistant

JOB PURPOSE / SUMMARY

The Technical/Executive Assistant will support strategic initiatives, assist with sales and technical documentation, coordinate projects, manage customer relations, and serve as the central point of communication for internal and external correspondence. This role requires a detail-oriented individual with strong organizational skills and relevant experience.

DUTIES AND RESPONSIBILTIES

1. Strategic Support:

• Assist with the development and execution of initiatives and business plans within the Commercial & Sales function.
• Prepare and develop presentations for strategic meetings and support follow-up actions with key process owners to ensure alignment with strategic intents.

2. Technical Documentation:

• Create and manage technical documentation, ensuring that all documents are accurate, up-to-date, and compliant with industry standards.
• Maintain organized records of technical specifications, reports, and correspondence.

3. Project Coordination:

• Coordinate project activities, track project progress, and monitor timelines to ensure successful project execution.
• Collaborate with operations and project teams to address issues, track milestones, and provide regular status updates.

4. Customer Relations:

• Manage customer interactions and maintain positive relationships, addressing inquiries and providing support as required.
• Ensure customer issues are resolved promptly and effectively, enhancing overall client satisfaction.

5. Communication Coordination:

• Serve as the central point of contact for all internal and external communications, screening correspondence and responding appropriately.
• Facilitate communication between departments, stakeholders, and external partners.

6. Sales Support:

• Prepare proposals and contracts, ensuring accuracy and alignment with client requirements and company policies.
• Support the sales team with documentation and administrative tasks related to sales activities.

7. Administrative Support:

• Provide comprehensive bespoke administrative support, including calendar management, meeting scheduling, and travel arrangements.
• Handle various office tasks, such as filing, data entry, and maintaining office supplies.

8. All Other Business Support, as Required:

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in the Arts or a related field.
• Advanced certifications or courses related to executive support, project management, or technical documentation are advantageous.
• Minimum of 5 years experience as a C-Suite Executive/Technical assistant
• Proven track record of supporting executives with high-level administrative and technical ability
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other business software.
• Ability to handle technical documentation and understand industry-specific terminology.
• Excellent proficiency in presentation development, coordinating complex projects, tracking project progress, managing timelines, and facilitating communication between stakeholders.
• Exceptional verbal and written communication skills, with the ability to draft high-quality reports, presentations, and correspondence.
• Proven ability to liaise effectively with senior executives, clients, and external partners.
• Excellent organizational skills with a demonstrated ability to manage multiple priorities and projects simultaneously.
• Strong attention to detail and accuracy in handling administrative and technical tasks.
• High level of discretion and confidentiality in managing sensitive information and executive communications.
• Professional demeanor and ability to maintain composure in high-pressure situations.
• Strong problem-solving skills with the ability to address complex issues and provide effective solutions.
• Experience in managing relationships with high-level stakeholders and clients, ensuring a high standard of service and satisfaction.
• Flexibility and adaptability to changing priorities and demands, with a proactive approach to supporting C-Suite executives.