Customer Service

Implement effective customer care procedures, policies and standards  Develop customer satisfaction goals and coordinate within the group to ensure the goals are met  Supervise and coordinate activities of Customer Care Specialists and Representatives  Manage the approved budget of the Customer Care group  Hire customer care staff  Ensure...

Job SummaryOur client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and...

Location: Lagos, NigeriaEmployment Type: Full-TimeAbout Pharmarun:Pharmarun is an innovative platform that provides fast and easy access to medication by connecting businesses, healthcare professionals, and end users with a network of pharmacies, logistics providers, and finance partners. We are dedicated to improving healthcare delivery across Africa...

Job Title:Customer Service ManagerLocation:Ikoyi, LagosPlease note: This role is strictly for experienced managers. Candidates without at least 5 years of hands-on customer service experience and 2+ years in a supervisory or managerial position will not be considered.Summary of RoleThe Customer Service Manager will lead the customer service team to ensure...

Position: Customer Service RepresentativeCompany Overview:Insolation Technology LTD is a leading provider of technology solutions in Lagos, Nigeria. Our mission is to provide clean, affordable and reliable solar energy to homes and businesses across the country. We are committed to ensuring our customers have the best experience with our products and...

Company DescriptionAfriProEdu is an Edtech platform based in Lagos that specializes in providing educational consulting services for African students looking to study abroad. We are dedicated to guiding students throughout the entire process, from choosing the right universities and programs to navigating the application and admission processes. Our mission...

Job briefWe are looking for a customer-oriented service representative.What does a Customer Service Representative do?A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are...

About the RoleWe are seeking an enthusiastic and customer-focused Customer Service Officer to join our dynamic microfinance institution. The successful candidate will serve as the primary point of contact for customers, ensuring excellent service delivery, prompt resolution of enquiries and complaints, and promoting the bank's mission of financial inclusion...

Job DescriptionWe are seeking an experienced and innovative Customer Service Manager to lead our customer support team, drive service excellence, and ensure outstanding customer satisfaction.ResponsibilitiesTaking ownership of customers issues and following problems through to resolutionOversee daily operations of the customer service departmentDeveloping...