Customer Service Specialist

2 days ago

Lagos, Lagos, Nigeria ab-4afb-46b1-bda6-f63c5ed7f99a Full time

Company Description

Adeco Consult is a trusted business solutions partner, offering comprehensive services in project management, IT service delivery, and HR consulting. With expertise in managing projects of all sizes, Adeco ensures alignment in timelines, budgets, and objectives, transforming visions into realities. Through innovative IT solutions, including system integration and cybersecurity, the company supports businesses in staying at the forefront of the digital landscape. Its HR services focus on talent acquisition, employee development, and consulting to empower teams and foster success. Adeco is dedicated to delivering tailored solutions to drive growth and operational excellence for its clients.

Role Description

This is a full-time role for a Customer Service Specialist. The individual in this position will serve as the first point of contact for customers, promptly addressing inquiries and resolving issues to ensure exceptional customer experiences. Key responsibilities include managing customer support requests via phone, email, or online platforms, maintaining a high standard of professionalism, and leveraging feedback to improve customer satisfaction. The Customer Service Specialist will also document interactions and work collaboratively with other teams to enhance processes.

Qualifications

  • Strong skills in Customer Support, Customer Satisfaction, and Customer Service
  • Experience in managing Customer Experience and delivering excellent service
  • Proficiency in Phone Etiquette when interacting with customers in a professional manner
  • Strong communication, problem-solving, and interpersonal skills
  • Ability to work independently and perform effectively in a remote work environment
  • Proven ability to handle and resolve customer inquiries efficiently
  • Relevant experience or a degree in customer service, business, or a related field is a plus

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