recruitment for Customer Service Intern

1 day ago

Lagos, Lagos, Nigeria ReelFruit Full time
  • We are seeking a proactive and enthusiastic Customer Service Intern to support our customer engagement and satisfaction efforts.
  • The ideal candidate will assist in handling customer inquiries, managing orders, and ensuring that every customer interaction reflects the company's values of excellence and care.
  • This role is ideal for a self-motivated individual eager to gain hands-on experience in customer service and communication within a dynamic work environment.

Duties and Responsibilities

Customer Interaction:

  • Respond promptly to customer inquiries through phone, email, and social media channels.
  • Provide accurate information regarding products, services, and order status.
  • Ensure every interaction reflects empathy, professionalism, and prompt resolution.

Order Support:

  • Assist in processing and tracking customer orders to ensure timely delivery.
  • Coordinate with the logistics and sales teams to resolve order-related issues.
  • Follow up with customers to confirm satisfaction and address any concerns.

Customer Feedback Management:

  • Record and monitor customer feedback, complaints, and suggestions.
  • Support the development of improvement initiatives based on customer insights.

Administrative Support:

  • Maintain accurate customer records in the CRM system.
  • Prepare daily and weekly customer service reports.
  • Assist in documenting recurring issues and recommending preventive measures.

Cross-Functional Collaboration:

  • Work closely with the marketing, logistics, and sales teams to ensure a seamless customer experience.
  • Participate in team meetings and contribute ideas for improving service quality.

Educational Qualifications, Skills, and Requirements

  • Bachelor's Degree (or ongoing studies) in Business Administration, Marketing, or any related field.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-first mindset.
  • Ability to multitask, stay organized, and work under minimal supervision.
  • Proficiency in Microsoft Office Suite and familiarity with CRM tools is an added advantage.
  • Positive attitude, eagerness to learn, and a passion for providing outstanding service.

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