General Manager

Who You Are & What You'll Be DoingYou run the restaurant like a boss From operations to the team, finance, and food, you make sure everything clicks - guests leave happy, the business stays profitable, and the team is motivated to crush it every day.Your Superpowers

• Strong leadership, decision-making, and people management skills.
• Exceptional business acumen with financial and operational expertise.
• Strategic thinking and problem-solving capabilities.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage multiple departments and drive cross-functional collaboration.
• Focused on results, quality, and operational excellence.

Your Mission (Responsibilities)

Operations & Production Management

• Oversee daily operations and production, including staffing, scheduling, inventory, procurement, maintenance, logistics, and quality control.
• Ensure compliance with SOPs, health, safety, and sanitation standards.
• Monitor production department performance and implement improvements to maximize efficiency.

Team Leadership & Development

• Recruit, train, and mentor staff to uphold service and operational standards.
• Foster teamwork, collaboration, and a positive work environment.
• Conduct performance evaluations and provide actionable feedback for continuous improvement.

Customer Service

• Lead by example in delivering exceptional customer service.
• Resolve guest concerns promptly and effectively.
• Monitor online reviews, feedback platforms, and e-commerce systems to address issues and capitalize on positive feedback.

Financial Management

• Develop, manage, and monitor budgets, forecasts, and financial goals.
• Analyse financial reports and KPIs to identify trends and implement cost-saving initiatives.
• Monitor food, labor, and overhead costs to ensure profitability.

Marketing & Sales

• Collaborate with marketing to implement initiatives that drive sales and brand awareness.
• Monitor sales performance and adjust strategies to meet revenue targets.
• Identify opportunities for business growth and expansion.

Strategy & Community Development

• Develop growth strategies with the leadership team.
• Review SOPs regularly to align with business vision.
• Build relationships with community stakeholders and participate in events to strengthen brand presence.

What Winning Looks Like (KPIs)

• Sales Revenue: Total sales, year-over-year growth.
• Average Check Size: Track per customer spending trends.
• Labour Cost Percentage: Compare actual to budgeted labor costs.
• Food Cost Percentage: Monitor and manage food cost variance.
• Guest Satisfaction Scores: Ratings from surveys and review platforms.
• Profit Margin: Ensure revenue translates into sustainable profit.
• Employee Turnover Rate: Measure and improve retention by department.
• Cost of Goods Sold (COGS): Analyse purchasing costs vs. revenue.
• Customer Retention Rate: Track repeat customers and loyalty program effectiveness.
• Table Turnover Rate: Ensure efficient table utilization.
• Online & Social Media Engagement: Track followers, interactions, and engagement.
• Health Inspection Scores: Maintain high scores during regulatory inspections.

What You Need to Bring

• Bachelor's degree in Business, Hospitality Management, or related field (Master's preferred).
• Minimum 6 years' experience in a senior management role within hospitality or food service.
• Strong leadership, financial, and operational management experience.
• Excellent problem-solving, decision-making, and analytical skills.
• Outstanding interpersonal, negotiation, and communication abilities.
• Ability to manage multiple teams and projects simultaneously.
• Strategic mindset with focus on customer experience, growth, and profitability.

Life in This Role

• Location: Lagos
• Work cycle: Monday – Sunday (1 day off).
• Fast-paced role requiring multi-department management, leadership, and strategic oversight.
• Flexibility to work extra hours and travel as required.

Job Type: Full-time