Customer Service Officer

3 days ago

Lagos, Lagos, Nigeria DANGOTE GROUP Full time ₦600,000 - ₦1,200,000 per year
  • To deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while conducting initial investigations into more complex cases.
  • This role ensures an excellent customer experience through accurate guidance and timely service, supporting the company's reputation for reliability and responsiveness.

Key Responsibilities

  • Take ownership of service requests escalated from the Call Center and ensure timely resolution.
  • Provide clear and supportive guidance to customers on using the company's mobile app and customer portal.
  • Conduct first-level investigations for more complex issues by collecting relevant data and documentation before escalation.
  • Accurately document all customer interactions, case updates, and resolutions in the CRM system to ensure proper tracking and follow-up.

Qualifications & Experience

  • Bachelor's degree (BSc) or equivalent.
  • 1 - 3 years of experience in a customer service or technical support role.
  • Excellent verbal and written communication skills.
  • Customer-focused with strong problem-solving abilities.
  • Able to grasp and explain technical information in a simple, user-friendly way.
  • Proficient in the use of CRM systems and standard office software (e.g., Microsoft Office Suite).

  • Customer Service Officer

    3 days ago

    Lagos, Lagos, Nigeria Dangote Industries Ltd Full time ₦200,000 - ₦400,000 per year

    Customer Service OfficerDangote Industries LimitedLagos Full TimeShipping & Logistics ConfidentialMinimum Qualification :Experience Level : Entry levelExperience Length : 1 yearJob Description/RequirementsDangote Industries Limited Job SummaryTo deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while...

  • Customer Service Officer

    3 days ago

    Lagos, Lagos, Nigeria Dangote Industries Limited Full time ₦200,000 - ₦400,000 per year

    Dangote Industries Limited Job SummaryTo deliver prompt, professional, and effective support to customers by resolving routine inquiries and issues, while conducting initial investigations into more complex cases. This role ensures an excellent customer experience through accurate guidance and timely service, supporting the company's reputation for...

  • Customer Service Officer

    2 days ago

    Lagos, Lagos, Nigeria Nelson Courier Express Full time ₦1,500,000 - ₦3,000,000 per year

    Nelson courier Express is a dispatch delivery company located in lagos license for both local and international delivery.We are recruiting to fill the position below: Job Position: Customer Service OfficerJob Location: LagosEmployment Type: Full-timeRequirementsInterested candidates should possess an OND qualification with 1 - 2 years of experience.The...

  • Customer Service Officer

    3 days ago

    Lagos, Lagos, Nigeria Lonadek Inc. Full time ₦400,000 - ₦800,000 per year

    Job Title:Customer Service OfficerLocation: Yaba, LagosWork Model:HybridKey Responsibilities:Greet and welcome clients and visitors: Provide a warm and professional welcome to clients and visitors, ensuring a positive first impression of the company.Manage the front desk: Answer phone calls, respond to emails, and handle correspondence in a timely and...

  • Customer Service Officer

    2 days ago

    Lagos, Lagos, Nigeria Critters Veterinary Centre Full time $2,000,000 - $2,400,000 per year

    The ideal candidate will manage all customer's requests for services and products offered in the organization, enlighten clients on features and benefits of goods or services to be purchased, and deliver excellent customer experience.ResponsibilitiesRespond to customer inquiries in a prompt and courteous manner.Provide relevant benefits and features of...

  • Customer Service Officer

    2 days ago

    Lagos, Lagos, Nigeria NuggetsMFB Full time ₦1,500,000 - ₦3,000,000 per year

    About the RoleWe are seeking an enthusiastic and customer-focused Customer Service Officer to join our dynamic microfinance institution. The successful candidate will serve as the primary point of contact for customers, ensuring excellent service delivery, prompt resolution of enquiries and complaints, and promoting the bank's mission of financial inclusion...

  • Customer Service Officer

    3 days ago

    Lagos, Lagos, Nigeria Lonadek Global Services Limited Full time ₦3,000,000 per year

    Job Title: Customer Service OfficerLocation: Yaba, LagosWork Model: HybridKey Responsibilities:Greet and welcome clients and visitors: Provide a warm and professional welcome to clients and visitors, ensuring a positive first impression of the company.Manage the front desk: Answer phone calls, respond to emails, and handle correspondence in a timely and...

  • Customer Service Officer

    2 days ago

    Lagos, Lagos, Nigeria Oscar Temple Full time ₦200,000 - ₦400,000 per year

    Client is a microfinance bank looking for a Relationship Officer to build and maintain relationships with clients and customers. The ideal candidate will have strong interpersonal skills, sales experience, and the ability to understand customer needs and preferences. This role requires excellent communication skills, customer service orientation, and the...

  • Customer Service Officer

    3 days ago

    Lagos, Lagos, Nigeria Crossover Microfinance Bank Full time ₦108,000 - ₦432,000 per year

    Crossover Microfinance Bank Limited is a state licensed mfb with the central Bank of Nigeria approval to operate in Lagos state.We are recruiting to fill the position below: Job Position: Customer Service OfficerJob Location: Ikeja, LagosEmployment Type: Full-timeKey ResponsibilitiesHandle customer inquiries via phone, email, and chat in a timely and...

  • Customer Service Officer

    2 days ago

    Lagos, Lagos, Nigeria Fosad Consulting Full time ₦1,500,000 - ₦3,000,000 per year

    Company Description Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer in Lagos. The CSO will be responsible for attending directly to clients inquiries. Job Description Preparation of Valuation reports.• Sending out messages to customers; Birthday,...