Service Delivery Officer

4 days ago

Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦3,000,000 per year


Service Delivery Officer
Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000

About the Role

We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.

Key Responsibilities

Coordinate the sales team by managing schedules, documentation, and communication.

Ensure availability and proper functioning of sales-related tools, materials, and resources.

Provide timely after-sales support, addressing client inquiries and complaints professionally.

Maintain accurate records of operational and financial activities; prepare and share reports.

Process and track client orders accurately and promptly.

Communicate updates, delays, or issues to clients while ensuring effective resolution.

Monitor service delivery metrics, identify inefficiencies, and recommend improvements.

Job Requirements

B.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).

2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).

Technical understanding of software development or web technologies is an added advantage.

Proficiency in Microsoft Office Suite and CRM tools.

Strong organizational and multitasking skills with exceptional attention to detail.

Excellent communication skills (verbal and written).

A collaborative team player with integrity, responsibility, and strong problem-solving ability.

Skills

Negotiation: Ability to negotiate and manage client expectations.

Collaboration: Act as a liaison between clients, sales, and technical teams.

Documentation: Ability to record transactions and maintain proper documentation.

Attention to Detail: Strong listening, organization, and follow-up skills.

Reporting: Proficiency in Excel for data analysis and reporting.

Communication: Clear and professional communication with ability to work under pressure.

Benefits

Competitive net monthly salary of 250,000

Health insurance

Pension contributions

Career growth and professional development opportunities

Supportive and collaborative work environment

Ongoing training and performance-based bonuses

How to Apply

Interested and qualified candidates should send their updated CV and a brief cover letter via:

Subject Line: Service Delivery Officer Lekki


  • Service Delivery Coordinator

    5 days ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦3,000,000 - ₦6,000,000 per year

    SERVICE DELIVERY COORDINATORLocation: Lagos, NigeriaIndustry: Telecommunications / Internet Service Provider (ISP)Experience Level: 3 - 5 Years (Mandatory ISP Experience)Employment Type: Full-TimeCompensation: 250, ,000 Monthly NetJob SummaryWe are seeking an experienced and highly organized Service Delivery Coordinator to support our field operations and...

  • Service Delivery/Customer Service Executive

    4 days ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦1,200,000 - ₦1,500,000 per year

    Service Delivery/Customer Service ExecutiveLocation: Ikeja (Office-based) Salary: 150,000 Base + OTE up to 200,000/month Employment Type: Full-time (Monday - Friday)About Our ClientOur client, Nigerias first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion,...

  • IT Service Delivery Analyst

    4 days ago

    Lagos, Lagos, Nigeria Crown Interactive Limited Full time $120,000 - $240,000 per year

    Crown Interactive delivers innovative, cost-effective, service aggregation solutions to the Telecom, Media and Technology-based sectors. Starting in 2005, this London-based business has gained ground-breaking expertise integrating business systems with evolving information technology.We are recruiting to fill the position below:Job Position: IT Service...

  • IT Service Delivery Analyst

    4 days ago

    Lagos, Lagos, Nigeria Crown Interactive Full time $60,000 - $180,000 per year

    Position: IT Service Desk AnalystAbout UsCrown Interactive is a Nigerian-headquartered software company delivering world-class digital infrastructure solutions for Africa, by Africans. Founded in the UK in 2005 and restructured in 2012 to focus on Africa. We design and implement sovereign digital platforms for governments and critical sectors. With over two...

  • Rider Manager

    5 days ago

    Lagos, Lagos, Nigeria Fez Delivery Co. Full time ₦800,000 - ₦1,200,000 per year

    We are seeking a proactive and organized Rider Management professional to oversee our delivery rider operations. The ideal candidate will be responsible for recruiting, onboarding, managing, and optimizing the performance of a team of delivery riders. This role is essential to ensuring timely deliveries, high rider satisfaction, and overall operational...

  • Customer Service Officer

    4 days ago

    Lagos, Lagos, Nigeria Nelson Courier Express Full time ₦1,500,000 - ₦3,000,000 per year

    Nelson courier Express is a dispatch delivery company located in lagos license for both local and international delivery.We are recruiting to fill the position below: Job Position: Customer Service OfficerJob Location: LagosEmployment Type: Full-timeRequirementsInterested candidates should possess an OND qualification with 1 - 2 years of experience.The...

  • Delivery Personnel

    5 days ago

    Lagos, Lagos, Nigeria Lvtopsun New Energy Company Limited Full time ₦1,440,000 per year

    Lvtopsun New Energy Company Limited, established in 2008, is a well-known enterprise dedicated to providing comprehensive and integrated solutions for new energy storage batteries. With more than a decade of experience, LVTOPSUN has firmly established itself as a professional manufacturer specializing in the research and development, production, sales, and...

  • Logistic/Procurement Officer

    5 days ago

    Lagos, Lagos, Nigeria Whip-smart Service Providers Full time ₦600,000 - ₦1,200,000 per year

    Job Title: Logistics OfficerLocation: [Insert Location]Employment Type: Full-TimeSalary: [Insert Range]Job Summary:The Logistics Officer is responsible for coordinating and managing the movement, storage, and distribution of goods and materials. This role ensures that all logistics operations—from procurement to delivery—are carried out efficiently,...

  • Customer Service Officer

    4 days ago

    Lagos, Lagos, Nigeria NuggetsMFB Full time ₦1,500,000 - ₦3,000,000 per year

    About the RoleWe are seeking an enthusiastic and customer-focused Customer Service Officer to join our dynamic microfinance institution. The successful candidate will serve as the primary point of contact for customers, ensuring excellent service delivery, prompt resolution of enquiries and complaints, and promoting the bank's mission of financial inclusion...

  • Information Technology(I.T) Executive

    5 days ago

    Lagos, Lagos, Nigeria Khenpro Global Service Full time ₦1,500,000 - ₦3,000,000 per year

    Job SummaryThe I.T Executive will be responsible for the smooth operation of technology systems across multiple outlets within the Quick Service Restaurant (QSR) / Retail chain.This includes managing POS systems, digital ordering platforms, networks, hardware, and software, while ensuring minimal downtime and maximum efficiency to support sales and customer...