Associate, Operations

Job Title

Associate, Operations

Department

Reports to

Operations

Associate Manager, Operations

Based in

Abuja

Who we are

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA's technology works in low connectivity settings and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across four programmatic areas:

━ Public Health Emergency Management

━ Disease Prevention and Monitoring

━ Laboratory Systems & Diagnostics

━ Climate Adaptation in Health, Food Security & Nutrition

In each of these programmatic areas, we partner with governments, communities, nonprofits, and other stakeholders to generate holistic solutions because we believe that every community deserves access to tools that can enable them to lead healthier lives.

Purpose of the position

The Operations Unit provides operational support across departments to ensure the smooth and efficient functioning of eHA's infrastructure and core services. It plays a critical role in operational planning and cross-functional coordination, directly supporting the organization's mission to deliver high-quality health programs and services.

The Associate Operations provides essential administrative and logistical support to ensure smooth and efficient operational functions across eHealth Africa. The role supports fleet management, logistics coordination, safety compliance, and record management, contributing to the organization's ability to deliver timely, safe, and effective services. S/he plays a key role in maintaining operational consistency and supporting both field and office-based teams in the execution of daily and project-related activities.

What you'll do

Duties
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

一 Provide direct support to the operations unit in managing fleet logistics, movement coordination, and safety documentation to ensure smooth execution of transport activities.

一 Coordinate vehicle scheduling, dispatching, and tracking, ensuring timely movement of staff, goods, and equipment between office and field locations.

一 Liaise with drivers, vendors, and field staff to oversee vehicle readiness, maintenance, and delivery of operational services.

一 Maintain accurate records for vehicle usage, fuel consumption, mileage logs, and maintenance history, supporting performance monitoring and compliance.

一 Monitor vehicle performance and support preventive maintenance and repair processes, ensuring operational reliability and cost-effectiveness.

一 Ensure compliance with transport and safety policies, including updated licenses, insurance, inspection records, and incident reporting.

一 Work collaboratively with operations, procurement, and administrative teams to coordinate travel logistics, vehicle use, and materials distribution.

一 Assist with logistics coordination for meetings, field visits, and program events, ensuring timely support and resource availability.

一 Maintain organized filing systems, digital and physical for fleet, logistics, and operational documentation, ensuring accessibility and audit readiness.

一 Compile data summaries on fuel usage, vehicle utilization, and maintenance costs, contributing to operational reporting and decision-making.

一 Support adherence to organizational procedures and regulatory standards, promoting accountability and operational compliance.

一 Monitor office and field supply levels, facilitating timely replenishment and coordination with vendors and service providers for routine needs.

一 Contribute to continuous improvement efforts by adhering to operational procedures and recommending enhancements to fleet and logistics systems.

Who you are

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

一 Organized & Detail-Oriented: Demonstrates precision in maintaining operational records and tracking resource utilization to support efficiency and accountability.

一 Safety-Conscious & Policy-Driven: Ensures full compliance with transport, health, and safety regulations, fostering a secure and standards-aligned operational environment.

一 Analytical: Skilled in collecting, analyzing, and interpreting operational data to identify trends, improve processes, and drive continuous improvement.

一 Collaborative: Works seamlessly with cross-functional teams, vendors, and external stakeholders to ensure coordinated and effective service delivery.

一 Effective Communicator: Possesses strong interpersonal and reporting skills, facilitating clear communication and alignment across internal and external channels.

Qualifications And Experience
一 Bachelor's degree in Logistics Management, Business Administration or a related field.

一 Minimum of 1 - 3 years working experience in operations,logistics, or administrative support role in an NGO or an equivalent combination of education and experience.

一 Basic knowledge of fleet management, transport coordination, and inventory processes.

一 Proficient in leveraging specialized operations/logistics management software, with a strong command of Google Workspace tools, including Docs, Sheets, Slides, and Drive, to streamline operations and enhance efficiency.

一 Proficiency in English is required for both verbal and written communication.

Certifications and Licenses

CLA, CLT, CPIM certifications or the equivalent are desired.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, and strive to create inclusive and equitable working environments that promote Learning, Fairness, and Opportunities for all.

Above all

We believe strongly in our mission and values, and our teams are most successful when they do also.
Impact & Quality
We push ourselves to maintain high standards ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

Innovative Problem Solving
We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

Integrity
We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable