Network Operations Center

2 days ago

Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦2,500,000 - ₦3,500,000 per year


Network Operations Center (NOC) Engineer

Location: Lekki, Lagos, Nigeria
Employment Type: Full-Time
Experience Level: 2 - 4 Years
Net Monthly Salary: 250,000

Overview

We are seeking a skilled and proactive Network Operations Center (NOC) Engineer to join our growing technical team in Lekki, Lagos. This role is critical to maintaining the reliability, availability, and peak performance of our IT and telecommunications infrastructure.

As a NOC Engineer, you will be responsible for real-time monitoring, troubleshooting, and incident response across core network systems. If you are detail-oriented, technically sound, and thrive in high-pressure environments, this is an excellent opportunity to grow your career in a dynamic, technology-driven organization.

Key Responsibilities

  • Conduct 24/7 network surveillance and monitoring to detect faults and performance issues.

  • Perform system administration tasks across all network elements.

  • Troubleshoot and resolve network problems proactively to prevent outages.

  • Analyze traffic patterns, identify anomalies, and escalate to design/engineering teams where necessary.

  • Manage escalations to third-level support when issues cannot be resolved within the NOC.

  • Maintain accurate incident logs and utilize diagnostic/monitoring tools effectively.

  • Track vendor Service Level Agreements (SLAs) and escalate non-compliance or service gaps.

  • Ensure timely resolution of customer-reported and system-reported incidents.

  • Collaborate with internal teams to optimize workflows and enhance reliability.

Requirements & Qualifications

Education:

  • B.Sc./HND in Computer Science, Computer Engineering, Telecommunications, or related technical field.

Experience:

  • Minimum of 2-4 years in a NOC, telecom operations, or technical support role.

Certifications:

  • Required: Cisco Certified Network Associate (CCNA)

  • Preferred: Cisco Certified Network Professional (CCNP) or equivalent certifications

Technical Skills

  • Proficiency with Cisco switches and IP network administration.

  • Strong understanding of Fixed Wireless Access (FWA) and microwave technologies (PtP/PtMP).

  • Experience with DWDM/OTN and fiber diagnostic tools (OTDR, E-Analyzer, SDH Analyzer).

  • Ability to troubleshoot across multiple layers of the OSI model.

  • Familiarity with NOC monitoring platforms, ticketing systems, and alerting tools.

  • Skilled at fault isolation and resolution under pressure, with minimal supervision.

  • Background in telecommunications or ISP-level network operations.

Soft Skills

  • Excellent verbal and written communication.

  • Strong analytical and decision-making abilities.

  • Calm, disciplined, and effective in high-pressure situations.

  • Self-motivated, adaptable, and capable of working in multicultural environments.

Shift Requirements

  • Must be willing to work on a 24/7 rotating shift, including weekends and public holidays.

Benefits

  • Competitive monthly net salary of 250,000.

  • Comprehensive Health Insurance Coverage.

  • Pension Contributions.

  • Airtime/Data Allowance.

  • Ongoing training and certification support.

  • Clear career progression opportunities in a fast-paced, innovative technology company.

How to Apply

Qualified candidates should submit their CV and a brief cover letter via the portal below:

Subject Line: Application for Network Operations Center (NOC) Engineer Lekki


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