Data Center First Line Support Engineer

2 days ago

Lagos, Lagos, Nigeria Vennote Technologies Limited Full time $30,000 - $60,000 per year

Job description

IT DATA CENTER FIRST LINE SUPPORT (DCFLS)

Job Summary

Are you a technically sharp, hands-on professional with a passion for ensuring the integrity and maximum uptime of critical infrastructure? Do you thrive in a high-availability data center environment where precision and rapid response are paramount?

Vennote Technologies is looking for a Monitoring & Data Center First Line Support Engineer to serve as the front line technical support within our key telecommunications partner's high-density data centers. This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations and troubleshooting, and driving the rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).

This is a full-time, shift-based role that requires daily presence in the IT Command center office location.

Key Responsibilities

Monitoring and Incident Management (First Line)

  • Application and Service Monitoring:
    Monitor data center applications and services and report or take initial corrective action on alarms or anomalies.
  • Incident Logging:
    Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool (e.g., ServiceNow).
  • Initial Troubleshooting:
    Perform basic diagnostic steps on failing hardware (e.g., checking LED status, reseating components, performing reboots as instructed).
  • Escalation:
    Timely and clearly escalate complex incidents or problems that require deeper technical expertise to the 2nd Line/Application support/Network/Systems Engineers following defined ITIL processes and Service Level Agreements (SLAs).
  • Documentation:
    Maintain and update operational procedures (SOPs), knowledge base articles, and physical layout documentation (cabling maps, rack elevations).

Requirements & Qualifications

· A Bachelor's Degree or HND in Computer Science, Information Technology, Electrical Engineering, or a related field.

· 2-4+ years of experience working in a NOC, SOC or Data center

· Previous experience working in a Telecommunications company, or a large enterprise environment is highly desirable.

· Certifications are a major plus:

o ITIL v4 Foundation.

o CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.

Technical Skills

· Proven proficiency in Troubleshooting and Technical Support.

· Expertise in Windows 11 operating systems in an enterprise environment.

· Working knowledge of an enterprise environment

· Familiarity with IT Service Management (ITSM) tools (e.g. ServiceNow) for logging and tracking tickets.

· Basic understanding of TCP/IP networking, DHCP, DNS, and connectivity troubleshooting.

· Experience with user administration in Active Directory.

Soft Skills

· Attention to details

. Exceptional Communication and Customer Service skills (both verbal and written).

· Strong problem-solving and analytical abilities with a systematic approach.

· Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.

· A proactive attitude and ability to work independently and as part of a team.

If you want to join a team of global leaders in their field, send your CV to

referencing the position title as subject. All applications will be treated with strict confidentiality. Only suitable candidates will be contacted.

  • Data Center Engineers

    4 days ago

    Lagos, Lagos, Nigeria PMHood Consulting Full time ₦1,500,000 - ₦3,000,000 per year

    Company DescriptionPMHood Consulting empowers organizations to achieve project management excellence by delivering governance, discipline, and delivery standards that align with business goals. We specialize in rescuing failing projects, driving agile execution, and fostering portfolio transparency to ensure measurable value and business transformation. By...

  • Network Operations Center Engineer

    2 weeks ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦1,800,000 - ₦3,000,000 per year

    Network Operations Center (NOC) Engineer Location: Lekki, Lagos, Nigeria Compensation: 200,000 Monthly Net Employment Type: Full-Time Position Overview We are seeking a skilled Network Operations Center (NOC) Engineer to monitor, maintain, and support our telecommunications and fixed wireless network infrastructure. The successful candidate will ensure...

  • Network Operations Center Engineer

    2 weeks ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦3,000,000 per year

    Network Operations Center (NOC) Engineer Location: Lekki, Lagos, Nigeria Employment Type: Full-Time Experience Level: 2 - 4 Years Net Monthly Salary: 250,000 Overview We are seeking a skilled and proactive Network Operations Center (NOC) Engineer to join our growing technical team in Lekki, Lagos. This role is critical to maintaining the reliability,...

  • Data Center Executive

    1 hour ago

    Lagos, Lagos, Nigeria Vivo Full time ₦1,500,000 - ₦3,000,000 per year

    Vivo Nigeria (Bhai Zheng Devices) is a subsidiary of vivo; the producers of vivo smartphones ranked among the top 5 smartphones across the world. The company launched in Nigeria in 2019 and has been distributing vivo smartphones across Nigeria since then. At vivo, we commit ourselves to one thing, do the right things, and do things right. We stick to...

  • Fiber Engineer

    2 days ago

    Lagos, Lagos, Nigeria Dimension Data Full time ₦60,000 - ₦120,000 per year

    Job SummaryThe Fiber Operations Engineer plays a vital role in designing, installing, and maintaining fiber optic systems that support high-speed data transfer for telecommunications, the internet, and other applications.Key ResponsibilitiesDesigns and develops fiber optic systems and networks.Conducts surveys to determine optimal installation paths and...

  • Data Center Shift Plants Operator

    4 days ago

    Lagos, Lagos, Nigeria CBRE Excellerate Full time ₦600,000 - ₦800,000 per year

    Company DescriptionCBRE Excellerate provides an integrated suite of real estate services across Africa and the Middle East. These services include facilities management, advisory and transaction services, project management, broking, valuations, and property management. The company specializes in delivering customized facilities management solutions to...

  • Network Operations Center

    2 days ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦2,500,000 - ₦3,500,000 per year

    Network Operations Center (NOC) Engineer Location: Lekki, Lagos, Nigeria Employment Type: Full-Time Experience Level: 2 - 4 Years Net Monthly Salary: 250,000OverviewWe are seeking a skilled and proactive Network Operations Center (NOC) Engineer to join our growing technical team in Lekki, Lagos. This role is critical to maintaining the reliability,...

  • Data Engineer

    2 days ago

    Lagos, Lagos, Nigeria Moniepoint Full time ₦10,000,000 - ₦20,000,000 per year

    Who we areMoniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria's largest merchant acquirer.Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture...

  • Data Centre Service Engineer

    2 days ago

    Lagos, Lagos, Nigeria MainOne Cable Full time ₦1,500,000 - ₦3,000,000 per year

    JOB TITLE: Data Centre Service EngineerJOB LOCATION: Ogombo, Lagos ADVERTISEMENTJOB DETAILS:The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.Other responsibilities will include:Work with the Service...

  • Data Engineer

    2 days ago

    Lagos, Lagos, Nigeria ACCRETIO Full time $75,000 - $120,000 per year

    Job Title: Data EngineerDepartment: Engineering & ProductLevel: Mid-LevelReports to: VP of EngineeringWork Type: Remote, Full-TimeRole SummaryWe are seeking a Data Engineer to design, build, and maintain scalable data pipelines and infrastructure that support the company's data needs. You will work closely with engineering and other teams to ensure data...