Customer Service Account Manager
5 days ago
Accounting, Auditing & Finance
Lagos Full Time
Banking, Finance & Insurance NGN 150, ,000
Skills RequiredLeadership skills Interpersonal skills Communication Skills
Job SummaryOversee customer service teams, ensuring excellent service delivery, issue resolution, and customer satisfaction. Manage key accounts, develop strategies, and collaborate with cross-functional teams to drive growth and retention. Strong leadership, communication, and problem-solving skills required.
- Minimum Qualification : OND
- Experience Level : Entry level
- Experience Length : 1 year
Responsibilities:
- Manage key customer accounts, developing relationships and strategies to drive growth and retention.
- Lead customer service teams, providing coaching, guidance, and feedback.
- Develop and implement customer service policies and procedures.
- Collaborate with cross-functional teams (sales, marketing, product) to resolve issues and improve customer experience.
- Analyze customer feedback and metrics to identify areas for improvement.
- Manage escalations and resolve complex customer issues.
Requirements:
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Customer service experience, preferably in a managerial role
- Analytical and problem-solving skills
- Ability to drive strategic initiatives and improve processes
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