Hotel Front Office Manager

4 days ago

Abuja, FCT, Nigeria Tivana Workforce Full time ₦1,500,000 - ₦3,000,000 per year
  • A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
  • The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.

Key Responsibilities

  • Oversee front desk operations, including reservations, check-in/check-out, and guest services.
  • Supervise, train, and schedule front office staff to ensure efficient and professional service.
  • Resolve guest complaints and ensure prompt responses to inquiries and issues.
  • Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
  • Ensure accurate billing, cashiering, and financial procedures at the front desk.
  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
  • Prepare and analyse front office reports and performance metrics.

Skills & Qualifications

  • Degree or diploma in Hospitality Management or related field.
  • Proven experience in front office or guest services, preferably in a supervisory role.
  • Excellent communication, interpersonal, and leadership skills.
  • Proficiency in hotel management software (e.g., OPERA, IDS).
  • Strong problem-solving abilities and a guest-focused mindset.

Method of Application

Interested and qualified candidates should send their CV and photograph to: using the Job Position as the subject of the email.

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