Front Office Executive

Front Office Executive

Reports To: Hospital Manager / Clinic Administrator
Location: Abuja, Nigeria
Employment Type: Full-Time
Salary Range: 250, ,000 Monthly
Experience Level: 3 - 5 Years
Gender Preference: Female (Preferred)

Job Summary

The Front Office Executive serves as the first point of contact for all clients, visitors, and patients, ensuring a warm, professional, and efficient reception experience. This role combines customer service excellence, administrative efficiency, and communication precision to maintain seamless front-desk and operational support within the clinic.

The ideal candidate will possess a pleasant personality, excellent organizational skills, and strong communication abilities, with proven experience in healthcare, hospitality, or aesthetics environments.

Key Responsibilities
1. Client Reception & Visitor Management

Welcome and attend to clients, visitors, and patients in a courteous, professional manner.

Maintain a clean, organized, and visually appealing reception area at all times.

Manage visitor logs and ensure proper access control within the facility.

2. Communication & Correspondence

Answer phone calls, respond to emails, and handle all inquiries promptly and professionally.

Provide accurate information regarding the clinics services, procedures, and schedules.

Relay messages and coordinate communication between departments effectively.

3. Appointment & Schedule Management

Manage appointment bookings, confirmations, cancellations, and follow-ups.

Coordinate with doctors, nurses, and technicians to ensure smooth clinic operations.

Update daily appointment schedules and ensure minimal client waiting time.

4. Administrative & Office Support

Handle documentation, data entry, and filing of patient and administrative records.

Process client payments, issue receipts, and reconcile daily financial transactions.

Oversee incoming and outgoing mail, deliveries, and office supply inventory.

5. Client Relationship & Experience Management

Provide personalized service to enhance patient satisfaction and retention.

Follow up on client feedback, inquiries, and aftercare communication.

Support marketing and client engagement initiatives, including promotional events and campaigns.

6. Operational Support & Coordination

Assist management in maintaining front-office policies, procedures, and reports.

Ensure adherence to clinic standards of confidentiality, safety, and service quality.

Support team members in executing administrative and operational tasks efficiently.

Required Qualifications & Skills

Education:

Minimum of OND/HND/Bachelors Degree in Business Administration, Hospitality, Mass Communication, or a related field.

Additional certifications in Customer Service, Office Administration, or Front Desk Management will be an added advantage.

Experience:

Minimum of 3 - 5 years of front office, customer service, or administrative experience, preferably in a healthcare, hospitality, or aesthetics environment.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Experience with clinic or appointment management software (EMR systems) is an advantage.

Strong organizational, multitasking, and documentation abilities.

Soft Skills:

Excellent verbal and written communication skills.

Friendly, approachable, and professional demeanor.

Strong attention to detail and time management.

Ability to work both independently and collaboratively.

High emotional intelligence, confidentiality, and composure under pressure.

Key Competencies

Customer service excellence and relationship management.

Professional presentation and interpersonal skills.

Problem-solving ability and adaptability in a fast-paced environment.

Positive attitude, initiative, and proactive mindset.

Compensation & Benefits

Competitive salary between 250, ,000 monthly (based on experience).

Health insurance coverage.

Performance-based incentives.

Paid leave and other statutory benefits.

Career growth and professional development opportunities.

Supportive and collaborative work environment.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to:

Subject Line: Application for Front Office Executive Abuja

Only shortlisted candidates will be contacted for the next stage of the recruitment process

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