Till Operations Officer

5 days ago

Lagos, Lagos, Nigeria TalentSquare Full time ₦1,200,000 - ₦2,400,000 per year


We are looking for a Till Operations Officer to manage all transactions with customers accurately and efficiently.
Your responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash & credit transactions while also managing online order placements. To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. 
Ultimately, you'll ensure all transactions run smoothly and will help us maximize customer satisfaction.
Responsibilities
  • Manage transactions with customers using cash registers, cash management point
  • Manage online order placement from ecommerce site
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
  • Handle merchandise returns and exchanges


Requirements
  • Work experience as a Till operator, Retail Cashier or in a similar role in a retail enviroment
  • Basic PC knowledge
  • Familiarity with electronic equipment, like cash register and POS
  • Good math skills
  • Strong communication and time management skills
  • Customer satisfaction-oriented
  • High school degree (minimum)

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