Sales Specialist

Our client in the travel and tourism sector is seeking a dynamic and results-driven Sales Specialist to join their team. This hybrid role requires in-office presence three days per week and is ideal for a motivated professional with a passion for customer engagement, data-driven decision-making, and market trends.

The successful candidate will be responsible for identifying and managing leads, optimizing sales processes, and developing strategies to enhance customer satisfaction and loyalty. With a strong focus on performance metrics and market analysis, the Sales Specialist will play a pivotal role in driving revenue growth and maintaining a competitive edge in the travel landscape

Location : EGBEDA, LAGOS STATE.

ROLE OVERVIEW

The Sales Specialist is instrumental in executing a strategic sales approach that aligns with business goals. This role involves generating and managing leads, conducting outbound sales efforts, analyzing market trends, and optimizing customer engagement strategies. The ultimate objective is to increase sales performance, strengthen client relationships, and uphold a positive brand reputation in the travel and tourism industry.

Responsibilities

• Product Knowledge
  : Demonstrate comprehensive knowledge of travel and tourism products to effectively address customer inquiries and objections.

• Lead Generation
  : Identify potential leads through various channels, including online research, social media, databases, and industry-specific directories.

• Lead Management:
  Utilize software to log calls, track customer interactions, and manage leads efficiently.

• Outbound Calling:
  Conduct outbound calls to prospective clients using the provided database.

• Data Analysis
  : Analyze data to identify trends and improve engagement strategies.

• Sales Targets
  : Meet or exceed monthly sales quotas and individual targets.

• Sales Strategies
  : Develop and implement plans to achieve sales targets and enhance customer engagement.

• Sales Process Optimization:
  Assist in the design, implementation, and refinement of sales processes and workflows.

• Market Analysis:
  Monitor market trends and competitor activities to adjust strategies accordingly, with a focus on the global market.

• Customer Engagement:
  Develop strategies to enhance customer satisfaction and loyalty through effective communication and follow-up, utilizing various digital platforms.

• Issue Resolution:
  Address customer complaints and issues promptly to maintain a positive company image, ensuring seamless communication across the team.

• Feedback Collection:
  Gather and analyze customer feedback to improve services, incorporating insights from website users.

• Performance Reporting:
  Prepare regular reports on sales performance and campaign outcomes for senior management, using collaborative tools for remote access.

• KPI Tracking
  : Monitor key performance indicators (KPIs) to ensure targets are met and identify areas for optimization.

Qualification

• Education: Bachelor's degree/HND in Business Administration, Marketing, or a related field.

• Experience: 1–3 years of experience in sales operations, sales support, client success, or a similar role.

• Strong communication and interpersonal abilities.

• Detail-oriented with a commitment to accuracy and excellence.

• Problem-solving skills and a proactive approach to tasks.

• Flexibility and adaptability to changing priorities.

Required Skills & Abilities

• Persuasive and Negotiation Skills: Ability to close deals and overcome objections.

• Communication Skills: Excellent verbal and written communication abilities.

• Customer Relationship Management: Ability to build trust and long-term loyalty

• Analytical Skills and problem-solving skills: Ability to identify customer needs, analyze data, identify trends, and make data-driven decisions.

• Sales Acumen: Strong understanding of sales principles and techniques.

• Problem-Solving Skills: Ability to address and resolve customer issues effectively.

• Time Management: Excellent organizational and time management skills to handle multiple tasks and meet deadlines.

• Customer Focus: Strong commitment to customer satisfaction and relationship management.

• Organizational Skills: Strong organizational skills and attention to detail.

• CRM tools and sales software: Strong understanding of CRM and software tools for lead tracking and performance monitoring.

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with CRM software.

• Organizational Skills: Strong organizational skills and attention to detail.

• Adaptability: Ability to adapt to a hybrid work environment and changing priorities.

• Ethical Standards: High level of integrity and ethical behavior.

• Ready to work attitude

• Team Collaboration: Ability to work effectively within a team environment.