Customer Service Representative

6 days ago


Ikeja, Lagos, Nigeria Onboard Ng Full time

Job Opening: Customer Service Representative (Entry-Level)

Company: Onboard NG

Location: Lagos (Hybrid)

Position Type: Full-Time

Experience Level: Entry-Level / 0–2 Years Experience

Onboard NG is a leading study abroad and international educational consultancy. We are looking for a Customer Service Representative with strong communication skills, a passion for helping people, and interest in the study-abroad industry.

This role is ideal for someone with little experience but a strong desire to learn. Successful candidates will receive full training in:

  • Flight bookings
  • Admission processing
  • Client communication and follow-up

Key Responsibilities

  • Respond to customer inquiries via phone, email, WhatsApp, and social media
  • Provide accurate information on study destinations and general requirements
  • Support the admissions team with documentation and application follow-up
  • Assist clients with flight options and basic travel support (training provided)
  • Maintain proper client interaction records
  • Ensure a smooth and professional client experience

Requirements

  • 0–2 years experience in customer service
  • Strong communication and interpersonal skills
  • Interest in the study abroad and travel sector
  • Fast learner with the ability to follow procedures
  • Professional writing and speaking skills
  • Ability to work both remotely and onsite as required

What We Offer

  • Comprehensive training
  • Hybrid work structure
  • Career growth opportunities in the international education industry
  • Supportive team environment

Salary: 70,000

How to Apply

Send your CV and a short email explaining why you're a good fit to:

Subject:
Application – Customer Service Representative



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