Order Management Officer

1 week ago

Lagos, Lagos, Nigeria Africa Delivery Technologies Limited (Kwik) Full time
Job summary

We are seeking a well-organised order management officer who would oversee the order fulfilment process in a fast-paced environment. You will be responsible for managing the flow of orders, ensuring timely and accurate shipments, and providing real-time reports and updates

Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Working Hours: Rotating Schedule

Job descriptions & requirements

Responsibilities:

  • Ensure compliance with all order fulfilment policies and procedures.
  • Adherence to appropriate order flow and SLAs.
  • Communicate with all interfacing teams and customers professionally and concisely.
  • Manage customers' orders from end to end.
  • Track and report order statuses while making sure orders shipped are without issue.
  • Research and resolve chargebacks from customers to prevent future occurrences.
  • Overall proactive approach to work by taking ownership of tasks and moving forward as appropriate to meet deadlines and objectives.

Requirements:

  • BSc degree or equivalent practical experience.
  • 1 year of order management or supply chain operations experience to ensure on-time delivery
  • Experience in customer service and communication skills
  • Ease of use of Microsoft Office and a variety of tech platforms

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