Customer Support Officer

1 week ago

Lagos, Lagos, Nigeria Beryl Springs Limited Full time

VACANCY VACANCY VACANCY

Company: Snappy Credit Limited

Snappy Credit Limited is a Fintech company that provides quick loans to customers through a seamless online process.

Job Title: Customer Support Officer

Job Location: Ikeja

Employment Type: Full-time

Company Benefits

  • Basic Salary: ₦75,000 (subject to review based on experience)
  • Bonuses: Daily and weekly performance-based bonuses (up to ₦20,000)
  • Phone Compensation: Airtime & data allowance
  • Training: Customer support, loan servicing, and skills training, plus transport subsidies
  • Salary Review: Eligible for salary review after 3 months and again after 6 months
  • Year-End Bonus: Annual performance bonus for outstanding performance

Responsibilities

  • Respond promptly to customer inquiries via calls, emails, and chat platforms.
  • Assist customers with account issues, loan inquiries, repayments, and complaints.
  • Provide accurate information about loan products, features, and repayment processes.
  • Record customer interactions and update accounts accurately in the system.
  • Escalate complex issues to relevant departments for resolution.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  • Collaborate with credit, collections, and operations teams to improve customer experience.
  • Prepare reports on customer inquiries, feedback, and service performance.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • High level of professionalism, patience, and customer service orientation.
  • Proficiency in Microsoft Office and CRM / loan management software.
  • Ability to multitask and manage multiple customer interactions.
  • Attention to detail and good record-keeping skills.
  • Must own a smartphone (Android or iPhone).

Method of Application

Interested and qualified candidates should send their CV using the Job Title to:

on WhatsApp

And also send a copy to:

Email Subject: Customer Support Officer

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent, New grad

  • Customer Support Officer

    1 week ago

    Lagos, Lagos, Nigeria Fad design Global Full time

    VACANCY VACANCY VACANCYCompany: Snappy Credit LimitedSnappy Credit Limited is a Fintech company that provides quick loans to customers through a seamless online process.Job Title: Customer Support OfficerJob Location: IkejaEmployment Type: Full-timeCompany BenefitsBasic Salary: ₦75,000 (subject to review based on experience)Bonuses: Daily and weekly...

  • Customer Support Officer

    1 week ago

    Lagos, Lagos, Nigeria Sycamore Integrated Solutions Limited Full time

    Sycamore-ng is Financial and Technology (Fintech) services company, that operates a financial marketplace for lenders and borrowers. With a team of skilled professionals and cutting edge technology, we are well suited to cater for both businesses and individuals who need loans (borrowers), or want to make returns (lenders) on our marketplace.We are...

  • Customer Support Officer

    3 days ago

    Lagos, Lagos, Nigeria Midstream Global Investment Full time

    Job summaryWe are looking to hire a Customer Support Officer to join our teamMin Qualification: Diploma Experience Level: No Experience Experience Length: No Experience/Less than 1 year Working Hours: Full TimeJob descriptions & requirementsResponsibilities:Respond promptly to customer inquiries via calls, emails, and chat platforms.Assist customers with...

  • Customer Support Officer

    1 week ago

    Lagos, Lagos, Nigeria International Higher Education Express Full time

    Job summaryWe are hiring a Student Recruitment and Customer Support Officer for our Lagos office in Ikeja. The role involves guiding students who are interested in studying abroad, answering questions with clarity, and providing a high level of customer service. The ideal candidate should speak and write English well, communicate with confidence, and handle...

  • Customer Support Officer

    6 days ago

    Lagos, Lagos, Nigeria Myrtle Management Consultants Full time

    Company Description Our client is a forward-thinking maritime solutions company committed to empowering stakeholders through innovation, dedication, and technology. With a strong focus on excellence, the organization delivers cutting-edge solutions that enhance efficiency, safety, and sustainability across the maritime transportation value chain. Driven by a...

  • Customer Support Officer

    1 week ago

    Lagos, Lagos, Nigeria COLALA LOGISTICS Full time

    Job summaryWe are looking for a professional and customer-focused Female Customer Support Officer who will handle inquiries, resolve issues, and maintain smooth communication between vendors, clients, and the operations team. The ideal candidate must have completed NYSC and possess excellent communication skills.Min Qualification: OND Experience Level: Entry...

  • Customer Support Officer

    1 week ago

    Lagos, Lagos, Nigeria IE Hub Full time

    Job summaryThe Customer Support Officer is responsible for delivering high-quality assistance to prospective and enrolled students seeking study abroad opportunities. The role ensures that students receive timely, accurate, and compassionate guidance throughout the application process.Min Qualification: Degree Experience Level: Entry level Experience Length:...

  • Customer Support

    1 week ago

    Lagos, Lagos, Nigeria 10PointZero Nigeria Limited Full time

    Job summaryWe are seeking a Customer Support / Telemarketer to join us.Min Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Working Hours: Full TimeJob descriptions & requirementsResponsibilities:Attend to customer inquiries.Communicate with our existing customers to render supportSolicit new business via telemarketing...

  • Telemarketer and Customer Support Officer

    1 week ago

    Lagos, Lagos, Nigeria IJM Global Limited Full time

    Job summaryThe Telemarketer & Customer Support Officer will be responsible for generating leads through outbound calls and providing high-quality customer support across multiple channels. This role combines sales outreach, customer engagement, and problem-solving to enhance client satisfaction, retention, and growth.Min Qualification: OND Experience Level:...

  • Customer Support and Sales

    1 week ago

    Lagos, Lagos, Nigeria Mode Lagos Concept Full time

    We are seeking a Sales and Customer Support who will serve as the face of the company. This person will work directly with customers to take orders, respond to inquiries, and provide additional support as needed to ensure an excellent customer experience.ResponsibilitiesRespond promptly to customer inquiries across various channels (e.g., WhatsApp, social...