Head of Retail Operations

6 days ago

Lagos, Lagos, Nigeria Free Jobs Finder Full time ₦1,200,000 - ₦3,600,000 per year

Responsibilities:


• Lead and manage all outlet operations to deliver sales, profitability, and experience targets.


• Oversee day-to-day execution across regions, ensuring adherence to brand standards, SOPs, and operational discipline.


• Work closely with Finance, Marketing, Supply Chain, and HR to align operations with broader organizational goals


• Drive pricing decisions and provide input on campaign execution, logistics, and cost efficiency opportunities.


• Design and embed performance management systems (KPIs, appraisals, coaching, escalation frameworks) for all retail teams.


• Drive outlet-level KPIs including sales per outlet, transaction count, labor ratio, and cost-to-sales metrics.


• Lead outlet expansion, including site selection, market surveys, relocations, and refurbishments.


• Collaborate with Product, Marketing, and R&D teams to optimize product mix per location, based on sales data and local preferences.


• Drive superior customer experience by ensuring service excellence, resolving escalated issues, implementing feedback-based improvements, and overseeing quality assurance and compliance with health and safety standards.


• Analyze P&L per outlet, identify opportunities to reduce waste, boost revenue, and optimize inventory turnover.


• Co-create budgets and forecast and lead monthly performance reviews with accountability at all levels.

Required Qualifications & Experience:


• Bachelor's degree in Business, Hospitality, Operations Management, or related field (MBA preferred).


• 8–12 years of experience in multi-unit QSR or food service operations, with 3–5 years in a leadership role.


• Proven track record of managing P&L, executing growth plans, and leading large teams.


• Strong understanding of retail performance levers: product, people, pricing, process, and positioning.


• Proficiency in retail systems: POS, inventory management, reporting tools, and virtual operations tracking.


• Excellent leadership, communication, and analytical skills


• Must be willing to travel frequently and work flexibly across retail sites.

Compensation & Perks:


• Competitive salary based on experience


• HMO / Medical coverage


• Duty lunch


• Paid annual leave and allowance


• Transport/fuel and communication allowances.


• Opportunity to shape the future of a legacy QSR brand in growth and transformation

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