Client Care Coordinator

2 weeks ago

Abuja, FCT, Nigeria Neomerit natural wellness Full time

Job Title:

Client Care, Sales & Digital Support Coordinator

Location:

Hybrid / On-site (area2 abuja Nigeria)

Company:

Neomerit Natural Wellness Ltd / Neomerit MetroHealth Ltd

Job Summary

We are seeking a highly organized, warm, and digitally-savvy Client Care, Sales & Digital Support Coordinator to serve as the first point of contact for our wellness clients. This role combines client relationship management, sales follow-up, consultation support, and digital engagement, ensuring excellent customer experience across WhatsApp, phone calls, social media, and online platforms.

The ideal candidate must be empathetic, detail-oriented, and comfortable working in a fast-paced integrative health environment.

Key Responsibilities

Client Care & Support


• Respond promptly to client inquiries via WhatsApp, phone calls, email, and social media DMs


• Book, confirm, reschedule, and follow up on wellness and medical consultations


• Guide clients on consultation packages, wellness programs, and product usage (within approved guidelines)


• Maintain professional, compassionate communication with patients and caregivers


• Track client records, follow-ups, and feedback accurately

Sales & Revenue Support


• Convert inquiries into paid consultations and product orders


• Follow up on leads, abandoned chats, and pending payments


• Educate clients on available wellness packages, promotions, and product bundles


• Coordinate order processing, delivery tracking, and after-sales support


• Meet monthly sales and conversion targets

Digital & Administrative Support


• Support online platforms (website orders, Google Forms, booking links, CRM tools)


• Assist with content posting, comment replies, and inbox management (as assigned)


• Update client databases, spreadsheets, and reports


• Work closely with the marketing and operations team to improve client experience


• Escalate medical or technical issues appropriately to senior team members

Required Qualifications


• Minimum of OND / HND / Bachelor's degree (Health, Business, Communication, or related field is an advantage)


• 1–3 years experience in customer service, sales support, digital support, or healthcare admin


• Strong communication skills (spoken and written English)


• Familiarity with WhatsApp Business, Instagram, email, basic CRM tools and social media management


• Good computer skills (Google Docs, Sheets, Microsoft Office)

Key Skills & Competencies


• Excellent interpersonal and empathy skills


• Sales-oriented mindset with ethical communication


• Strong organization and multitasking ability


• Attention to detail and confidentiality


• Ability to work independently and as part of a team


• Interest in wellness, natural health, or healthcare is a strong plus

Performance Indicators (KPIs)


• Client response time and satisfaction


• Consultation bookings and conversion rate


• Sales follow-up success


• Accuracy of client records


• Professionalism and communication quality

What We Offer


• performance incentives


• Training in integrative wellness and digital health services


• Growth opportunities within a fast-growing health brand


• Supportive, purpose-driven work environment

How to Apply

Interested candidates should send their CV and a short cover note explaining why they are suitable for this role to :

Whatsapp

  • customer care

    2 weeks ago

    Abuja, FCT, Nigeria TMT TRAVELS AND TOURS LIMITED Full time

    Job Title: Customer Care / Client Relations OfficerLocation: Abuja/Owerri/Port Harcourt/Lagos (Physical & Virtual Support)Employment Type: Full-TimeJob SummaryWe are seeking a proactive and professional Customer Care / Client Relations Officer to manage client communications both virtually and physically. The ideal candidate will serve as the first point of...

  • Customer Care Representative

    3 days ago

    Abuja, FCT, Nigeria The Delivery Ease Logistics Full time

    Company DescriptionThe Delivery Ease Logistics is a newly established company dedicated to redefining efficiency in logistics and supply chain management. We provide seamless, reliable, and cost-effective solutions customized to meet the unique needs of our clients. With a focus on streamlining logistics operations, our mission ensures that goods are...

  • Palliative Care Specialist

    24 hours ago

    Abuja, FCT, Nigeria Deloitte Full time

    Company Description The African Medical Centre of Excellence (AMCE) in partnership with King's College Hospital London (KCH) is seeking talented individuals to fill the role of Palliative Care Specialist.The African Medical Centre of Excellence, Abuja (AMCE Abuja), a multi-specialty medical institution developed by Afreximbank in partnership with King's...

  • Senior Technical Advisor – Prevention, Care

    24 hours ago

    Abuja, FCT, Nigeria AHNi Full time

    JOB TITLE: Senior Technical Advisor – Prevention, Care & TreatmentJOB LOCATION: Abuja ADVERTISEMENTJOB DETAILS:He / She Will provide leadership and technical support in the areas of PMTCT, clinical care/ART and reproductive health.S/he will coordinate services needed to implement high-quality care PMTCT, HIV care and treatment and reproductive...

  • Marketing Officer

    1 week ago

    Abuja, FCT, Nigeria Integrated Health Care Limited Full time

    Integrated Health Care Limited is a limited liability company incorporated to carry out the business of health management services. The company with RC No was incorporated in 2000 by the Corporate Affairs Commission, Abuja under the Companies and Allied Matters Act, 1990. Our over 21 years experience and a skilled workforce have positioned us as HMO of...

  • Client Service Executive

    3 days ago

    Abuja, FCT, Nigeria LD&D Consulting Full time

    LD&D Consulting is a project management consulting firm that specialises in turning key projects into success by working collaboratively with clients and key stakeholders. Our specialist project management team consists of seasoned consultants across various industries. We offer project management consulting, recruiting, Training and Development, HR...

  • Senior Specialist Nurse Coronary Care Unit

    24 hours ago

    Abuja, FCT, Nigeria Deloitte Full time

    Company Description African Export-Import Bank (Afreximbank) has announced the commencement of its African Medical Centre of Excellence (AMCE) project in Abuja, Nigeria. It will provide world-class care to both low and high-income patient groups across the continent. The AMCE in Partnership with King's College Hospital London will be in Abuja, which is a...

  • Operations Coordination, Abuja

    1 week ago

    Abuja, FCT, Nigeria Staffora Global Full time

    Job Description - Operations CoordinatorJob Title: Operations CoordinatorLocation: Asokoro, AbujaCompany: Cinnamona BakeryReports to: CEOWork Schedule: Full-time | 6 days per weekSalary: N130,000About Cinnamona BakeryFor over seven years, Cinnamona Bakery has built a reputation for calm, intentional, and thoughtfully crafted baked goods. Our philosophy, a...

  • Senior Specialist Nurse Post Anesthesia Care Unit

    24 hours ago

    Abuja, FCT, Nigeria Deloitte Full time

    Company Description The African Medical Centre of Excellence (AMCE) in partnership with King's College Hospital London (KCH) is seeking talented individuals to fill the role of Senior Specialist Nurse Post Anesthesia Care Unit (PACU).The African Medical Centre of Excellence, Abuja (AMCE Abuja), a multi-specialty medical institution developed by Afreximbank...

  • Store assistant

    3 days ago

    Abuja, FCT, Nigeria HSorganic Care Full time

    Store Operations Oversee day-to-day store activities Ensure the store opens and closes on time Maintain store cleanliness, layout, and visual merchandising 2. Staff Management Recruit, train, and supervise staff Create work schedules and assign duties Motivate employees and handle performance reviews Resolve staff conflicts and disciplinary issues 3. Sales &...