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Sales Operations Supervisor

3 weeks ago

Ikeja, Lagos, Nigeria Palmpay Limited Full time

Job Title: Sales Operations Executive.
Location: Ikeja
Salary: 400k to 800k Gross

Job Summary:
Flexi MFB is looking for a results-driven Sales Operations Executive to focus on
driving new customer acquisition. This role will play a critical part in expanding our
customer base,optimizing sales processes,and ensuring seamless onboarding for new
clients. You will also manage operations for key accounts.This role will ensure seamless execution of client requirements, maintain strong relationships with high-value accounts,and support revenue growth through operational excellence.

Acquiring new customers:
Responsibilities:
1,Identify,qualify,and convert new prospects into active customers.
2,Collaborate with the marketing and sales teams to develop ad -generation strategies.
3,Track and report on sales pipeline,conversion rates,and acquisition performance.
4,Ensure smooth onboarding of new customers,including documentation and account
setup.
5,Analyze market trends and competitor activities to refine acquisition strategies.
6,Work with finance and operations teams to ensure accurate order processing and
billing.

Managing operations for key accounts:
1,Act as the primary operations contact for assigned key accounts.
2,Coordinate order processing, invoicing, and delivery to ensure service excellence.
3,Monitor account performance metrics, including sales targets, retention rates,and
satisfactions cores.
4,Work closely with account managers to develop account-specific strategies and growth
plans.
5,Resolve operational issues promptly to maintain strong client relationships.
6,Provide data-driven insights to support decision-making and account optimization.
7,Support contract renewals, upsell opportunities, and cross-functional collaboration

Requirements: 
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- 5-7 years of experience in sales operations, business development, or key account management.
- Proven track record of driving customer acquisition and managing operational processes.
- Strong understanding of sales processes, pipeline management, and CRM systems.
- Excellent analytical and reporting skills; ability to interpret data to drive decisions.
- Exceptional communication and interpersonal skills, with the ability to build lasting client relationships.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and sales tools (e.g., Salesforce, HubSpot, or similar).
- Ability to work cross-functionally with marketing, finance, and operations teams.
- Highly organized, proactive, and results-oriented with a focus on operational excellence