Customer Experience data analyst
4 days ago
Company Description
Niver CX Consulting specializes in offering tailored customer experience strategies and data-driven solutions to businesses of all sizes. We aim to help organizations understand customer behavior, enhance engagement, and optimize client interactions through actionable insights. With a commitment to innovation and quality, we collaborate closely with clients to address their unique challenges and drive measurable growth. Our team is passionate about creating positive, impactful customer experiences.
Role Description
This is a full-time remote role for a Customer Experience Data Analyst. The data analyst will be responsible for gathering, analyzing, and interpreting customer experience data to identify trends and actionable insights. Key tasks include data modeling, preparing reports, conducting statistical analyses, and collaborating with cross-functional teams to improve customer experience metrics and overall satisfaction. Clear communication of findings to stakeholders will also be a critical part of this role.
Qualifications
- Strong Analytical Skills and experience in Data Analytics specifically NLP, ANOVA, Market basket analysis, sentiment analysis, sensitivity analysis and digital VoC as well as their interpretation
- Knowledge of Statistical methods and tools for data interpretation
- Proficiency in Data Modeling and visualization techniques
- Exceptional Communication skills to present data-driven insights effectively
- Ability to work collaboratively in a remote and cross-functional team environment
- Proficiency with data analysis tools and software such as Excel, SQL, Python, or R
- Bachelor's degree in Data Science, Statistics, Business Analytics, or related fields
- Experience in customer experience or consulting is an added advantage
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