IT Support Officer

9 hours ago


Lagos, Lagos, Nigeria d design Full time

dIT Support Officerd.light IndiaSoftware & DataTodayNewLagos Full Time Energy & Utilities ConfidentialShare linkShare on WhatsApp Share on LinkedIn Share on Facebook Share on TwitterShare via SMSMin Qualification:Job descriptions & requirementsJob OverviewThe IT Support Officer provides day-to-day technical support to staff, ensuring IT systems, networks, and business applications function efficiently. The role focuses on prompt issue resolution, routine system maintenance, and proper escalation of technical issues to ensure minimal downtime across the organization.Key ResponsibilitiesEnd-User & Helpdesk SupportProvide first-line technical support for hardware, software, and connectivity issues.Log, track, and resolve IT tickets using the approved helpdesk system (e.g, Jira).Communicate clearly with users on issue status and resolution timelines.Guide users on basic IT processes and proper use of systems.Systems & Network SupportPerform routine checks on computers, printers, and IT equipment.Troubleshoot basic LAN/Wi-Fi and internet connectivity issues.Assist with installation of LAN points and network access equipment.Escalate complex network or system issues when required.IT Asset & Equipment ManagementSet up and configure new laptops, desktops, and peripherals.Support routine maintenance and troubleshooting of IT equipment.Assist with tracking, assignment, and documentation of IT assets.Platforms & Application SupportProvide frontline support for business applications and internal tools.Support sales and contact center users with application and device issues.Escalate critical platform or service issues to relevant internal or external teams.Vendor & Service CoordinationSupport fault reporting and follow-up with internet and SIP service providers.Assist in monitoring service stability and reporting outages.RequirementsGood knowledge of computer hardware, operating systems, and office productivity applications.Good understanding of networking and internet connectivity.Experience using an IT helpdesk or ticketing system.Good communication, problem-solving, and customer support skills.Ability to work independently, follow procedures, and escalate issues appropriately.How To ApplyInterested and qualified candidates are invited to submit their application.Please note: Submission of both a Cover Letter and CV is Mandatory for consideration.Only shortlisted candidates will be contacted.



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