Customer Support And Sales Specialist
5 days ago
Job Title: Customer Support & Sales Specialist
Location: Remote (Global)
Experience Required: 2–3 Years
About the Role:
We are seeking a Customer Support & Sales Specialist with exceptional English communication skills and strong phone etiquette. The ideal candidate has experience assisting US-based customers in a remote or BPO environment. Candidates with auto repair or automotive service experience will have a significant advantage.
Key Responsibilities:
• Handle inbound and outbound customer calls with professionalism
• Provide accurate information, resolve concerns, and deliver a positive customer experience
• Convince customers using excellent sales skills and convert inquiries into successful sales
• Identify upsell opportunities and meet performance targets
• Maintain CRM records, follow-ups, and customer updates
• Coordinate with internal teams for smooth operations
Requirements:
• 2–3 years of customer support experience
• Prior experience with US customers (remote/BPO)
• Excellent English speaking skills and strong phone etiquette
• Strong sales ability with proven persuasion and conversion skills
• Auto repair or automotive service knowledge is a major plus
• Ability to work independently and manage fast-paced environments
What We Offer:
• Competitive salary
• Remote working setup
• Growth and development opportunities
• Supportive and collaborative team
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