Customer Service Specialist

22 hours ago


Abuja, FCT, Nigeria Prodigy CX LLC Full time

About the Position

We are looking for a skilled Customer Support & Sales Specialist with excellent English communication skills and outstanding phone etiquette. The ideal candidate will have hands-on experience supporting US-based customers in a remote or BPO environment. Prior exposure to auto repair or automotive services will be considered a strong advantage.

Key Responsibilities


• Manage inbound and outbound customer calls in a professional and courteous manner


• Deliver accurate information, resolve customer issues, and ensure a positive service experience


• Utilize strong sales and persuasion skills to convert inquiries into successful sales


• Identify upselling opportunities and consistently meet performance targets


• Maintain detailed CRM records, follow-ups, and customer updates


• Collaborate with internal teams to ensure smooth and efficient operations

Requirements


• 2–3 years of experience in customer support or sales


• Proven experience handling US-based customers in a remote or BPO setting


• Exceptional English communication skills with excellent phone presence


• Strong sales mindset with demonstrated conversion and closing abilities


• Knowledge of auto repair or automotive services is a major plus


• Ability to work independently in a fast-paced, remote environment

What We Offer


• Competitive compensation package


• Fully remote work setup


• Opportunities for professional growth and career advancement


• A supportive and collaborative work culture



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