Client Service

6 days ago

Lagos, Lagos, Nigeria Noemdek Full time

Job Summary

We are seeking a smart, client-focused, and commercially minded Client Services & Commercial Associate to support and grow NoemDek's Transportation and Logistics business unit.

This role is primarily responsible for managing client bookings, relationships, and service delivery, ensuring a seamless experience across our service offering. The successful candidate will act as the key link between clients and internal teams, ensuring expectations are met, issues are resolved promptly, and the business is represented professionally at all times.

In addition, the role will support targeted business development initiatives, including client acquisition, relationship expansion, and digital marketing efforts to drive growth.

About Us

NoemDek is a fast-growing, multi-industry group operating across energy, power, logistics, technology, and emerging ventures. We deliver innovative solutions that help businesses operate more efficiently across West Africa. Our teams are driven by a strong commitment to excellence, customer satisfaction, and sustainable growth. Through close collaboration with our clients, we build trusted partnerships and create value by understanding their needs and delivering tailored solutions.

Responsibilities

  • Client Services & Experience
  • Manage and coordinate client bookings, ride schedules, and service requests.
  • Serve as the primary point of contact for clients, ensuring clear communication and timely updates.
  • Manage client expectations and deliver a consistently professional service experience.
  • Proactively resolve service issues (e.g. delays, rescheduling, vehicle substitutions) to protect client satisfaction.
  • Maintain accurate booking records and client service logs.

Client Relationship & Commercial Support

  • Build and maintain strong relationships with existing and prospective clients.
  • Confidently present and sell NoemDek's transport services to clients.
  • Support pricing discussions, service proposals, and client negotiations where required.
  • Identify opportunities for repeat business, upselling, and long-term client engagement.

Service Coordination & Quality Assurance

  • Work closely with internal teams to ensure services are delivered as promised.
  • Monitor service performance and highlight areas for improvement.
  • Ensure brand standards and service quality are upheld in all client interactions.

Growth & Marketing Support

  • Support execution of simple digital marketing and promotional initiatives.
  • Gather client feedback and market insights to inform service and growth strategies.
  • Assist with preparing reports, presentations, and performance updates for management.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 2-4 years of experience in client services, sales support, hospitality, logistics, or customer-facing commercial roles.
  • Strong communication and interpersonal skills; confident engaging clients in person and remotely.
  • Highly organized, calm under pressure, and solution-oriented.
  • Commercial mindset with an interest in business growth and client acquisition.
  • Comfortable working across teams to ensure high-quality service delivery.
  • Familiarity with digital marketing, customer engagement, or service promotion is an advantage.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Self-driven, dependable, and detail-oriented.

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