Client Services Coordinator

6 days ago

Lagos, Lagos, Nigeria Noemdek Full time
Job Summary

We are seeking a polished, client-focused Client Services Coordinator to support NoemDek's Transportation Division. This role is responsible for delivering a seamless, high-quality client experience across all transport services, while coordinating internally to ensure service excellence.

The successful candidate will serve as a trusted liaison between clients and internal teams, managing relationships, service delivery, and continuous improvement to uphold NoemDek's premium brand positioning.

About Us

NoemDek is a fast-growing, multi-industry group operating across energy, power, logistics, technology, and emerging ventures. Through our Transport Division, we provide premium, client-focused transportation solutions that support businesses across West Africa. We are committed to excellence, strong client relationships, and consistent service quality, working closely with our clients to deliver dependable and professional transport experiences.

Responsibilities
Client Experience & Relationship Management
  • Act as the primary point of contact for transport clients, ensuring professional and consistent communication.
  • Manage client bookings and service requests, ensuring accuracy and clarity.
  • Build and maintain strong, long-term client relationships.
  • Manage client expectations and ensure a high standard of service delivery at all touchpoints.
  • Handle client concerns and feedback with discretion and professionalism.
Service Coordination & Oversight
  • Coordinate with internal teams, including reservations, dispatch, and operations, to ensure seamless service execution.
  • Monitor service performance and follow up on service gaps or client issues.
  • Ensure brand standards and service quality guidelines are upheld in all client interactions.
  • Support service recovery efforts when disruptions occur.
Commercial & Growth Support
  • Support client retention, repeat bookings, and relationship expansion initiatives.
  • Assist with service proposals, pricing discussions, and client presentations where required.
  • Capture client feedback and insights to support service enhancements and growth strategies.
Reporting & Administration
  • Maintain accurate client records, service logs, and engagement history.
  • Prepare client service reports and performance summaries for management.
  • Support internal process improvements related to client experience.
Requirements
  • Bachelor's degree in Business, Communications, Marketing, or a related field.
  • 2–4 years of experience in client services, hospitality, premium service, or customer-facing commercial roles.
  • Strong interpersonal and communication skills, with a professional presence.
  • Highly organized, proactive, and solution-oriented.
  • Ability to work cross-functionally to deliver a premium client experience.
  • Commercial awareness and customer-centric mindset.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Experience supporting high-value or corporate clients is an advantage.

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