IT Support Analyst, Associate

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Top 5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)

1. Communication
   
   The ability to listen actively, ask questions, and explain technical concepts to non-technical people
2. Problem solving
   
   The ability to identify, diagnose, troubleshoot, and resolve issues using logical steps
3. Customer service
   
   The ability to detect and fix issues quickly to reduce response times for users
4. Collaboration
   
   The ability to work well with others and communicate effectively with your team
5. Adaptability
   
   Being able to think quickly and adapt to unexpected changes or challenges.

Technologies: What does this temp must know to perform the required job duties (These are not preferred technologies - If they do not have these technologies they will be rejected completely)

The capability to efficiently assist users with a wide range of technical issues, such as troubleshooting computing devices, ( Windows ) operating systems, network technologies, printers, and Microsoft software applications across different platforms (desktop, client-server, browser-based, etc.)

Required Education:

High School Diploma or equivalent.

Required Years of Experience

6+ months of experience in IT or related area.

6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Physical Requirements (Lifting, outdoor work, travel): If "yes" please specify max weight for each category:

Push Max Weight Limit = 80

Pull Max Weight Limit = 100

Lift Max Weight Limit = 50 Lbs

Driving Requirements: Please complete below:

Are their driving responsibilities no matter how minimal with this role?

If yes, how many hours of driving per week?

Select Type of Vehicle Use Below:

• Rental Car

• Qualcomm Vehicle

• Personal Vehicle

• Note to Suppliers – Please ensure your candidate understands/agrees to your specific reimbursement requirements for any out-of-pocket expenses.

Key Words:

Job Description:

Principal Duties and Responsibilities:

- Follows standard operating procedures.

• Supports troubleshooting efforts to identify routine problems.

• Provides first level support to resolve problems with products, applications, and devices.

• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.

• Assists with processing incoming requests.

• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.

• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).

• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.

• Contributes to the knowledge repository for routine technical support.

• Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).

• Completes routine technical tasks assigned by more senior personnel.

• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.

Level of Responsibility:

- Working under close supervision.

• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).

• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.

• Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.

• Exercising some creativity may be required to troubleshoot technical problems or deal with Client circumstances.

Comments for Suppliers:

• How many rounds of interviews should be expected?

• Work Location: (Pick One)

• 100% Onsite

• Hybrid (working from home and in office)

• 100% Remote (anywhere in the U.S.)

• Shift: Hour/Days of Work

8AM - 5PM /Mon-Fri